How do I downgrade the version of MailEnable I have installed?
This article explains how to downgrade the version of MailEnable that you
currently have installed: http://www.mailenable.com/kb/Content/Article.asp?ID=me020428
I need a copy of the invoice for my purchase, where can I obtain one?
You can retrieve a copy of the invoice from your Online Services account. The
username and password will have been emailed to you when you purchased.
How do I upgrade MailEnable, can I retain all of my settings and data?
Upgrading, either minor updates, major upgrades or crossgrades are very
straightforward. Your existing settings and data can all be retained. For full
details, please see: http://www.mailenable.com/kb/Content/Article.asp?ID=me020040
How much do version upgrades cost, what downtime is involved, can I roll
back to the previous version?
For a detailed FAQ on upgrading, please see: http://www.mailenable.com/upgrade/
Do I have to reinstall the software after I license it?
No, once you have purchased and generated a license key, you only need to enter
the license key into your existing installation.
Are there any restrictions on the evaluation that is available for download?
No, the evaluation versions available from the download page are unrestricted
for the duration of the 90 day trial. Thereafter, some advanced features are
disabled.
Can you send me a CD copy of the software?
We do not supply CD's of the software, MailEnable is only available in
downloadable format from our website here; http://www.mailenable.com/download.asp
You are free to burn copies of the software to CD if you wish.
I received an email "Congratulations, your new e-mail account has been
activated and is ready for use." Where did this message come from?
This message may have been sent to you because your ISP has activated a new mail
account for your using MailEnable server software. They may have done this
without you knowing. You should check this with your ISP. Just so you know how
the message is generated, please see: http://www.mailenable.com/kb/Content/Article.asp?ID=me020027
This message may also be sent out if your mail service provider or your ISP made
a change to your mailbox settings.
How do I keep a copy of all incoming/outgoing mail?
This can be done by defining filters within MailEnable. For more details, please
see: http://www.mailenable.com/kb/Content/Article.asp?ID=me020414
What antivirus programs are compatible with MailEnable?
Please see: http://www.mailenable.com/kb/content/view.asp?ID=ME020144
What anti-spam features does MailEnable Enterprise/Professional have?
Please see http://www.mailenable.com/features/antispam.asp
How effective are the inbuilt anti-spam mechanisms?
Some of the methods of anti-spam rely on third party information, such as
reverse DNS blacklists and SPF (the first relies on people maintaining DNSs with
the IP addresses of open relays, spammers, etc., and SPF relies on people adding
SPF records for their domains). The Bayesian filter relies on how you train it
with good and bad emails - so it can vary in effectiveness. The effectiveness of
other methods such as checking for PTR records, requiring senders to use valid
domain, etc does depend on how the spammer is sending.
If you are concerned as to whether the product will suit your purpose, there is
a generous 90 day trial period in which to evaluate the software before
committing to buying it. There are also other 3rd party solutions
available that will work with MailEnable to reduce spam, such as anti-spam SMTP
gateways. These have the advantage of working with all versions of MailEnable.
Please see: http://www.mailenable.com/kb/Content/Article.asp?ID=me020344
I am getting lots of spam, how do I prevent this?
Please see this article on reducing spam: http://www.mailenable.com/kb/Content/Article.asp?ID=me020008
How does the MailEnable Reseller program work?
Please see this article for more details http://www.mailenable.com/kb/Content/Article.asp?ID=me020313
I want to become a reseller, but the form is not accepting my email address?
You need to purchase at least one copy of MailEnable first before you can apply
to become a reseller. Once you have purchased, you will be able to use the email
address you used to purchase to fill in the reseller form.