If you rename your computer, or install MailEnable on a new server, you will need to request a new license key. To request a new or updated license key, you will need to access Online Services via the MailEnable Web Site (details for logging in to Online Services should have been mailed to you when you purchased MailEnable; otherwise, your username is the e-mail address that was used to register your copy of MailEnable).
Option 1: Within Online Services, view the details of an existing key and change the computername and number of CPUs to match the new server details.. This will generate an updated license key that you can then enter manually with the MailEnable Registration Wizard. (The registration utility can be found under the Mail Enable program group or as MEPReg.exe in the MailEnable BIN directory).
Note: The MailEnable Diagnostic Report will report the computername and number of CPUs as the 'MailEnable Instance ID' under the Version Infomation Section. The format of the instance ID is COMPUTERNAME[NumCPUs].
Note: When entering the CPU number, be sure to not to exceed the 3 issue count limit. If this occurs you will not be able to change the CPU number and you will have to contact support for assistance.
Option 2: As an alternative, within Online Services, under 'Issued Licenses' select the old license key and 'Release' it. Then use the Registration Wizard (The registration utility can be found under the Mail Enable program group or as MEPReg.exe in the MailEnable BIN directory) to request a new license key and the released key will be replaced with the details of the new request. The advantage of this approach is that the computer name and number of CPUs are detected automatically for you when you submit your request. (N.B. You must use your online services login as the e-mail address when requesting the new license key with the Registration Wizard.) .
Option 3: If you still have problems, send your Diagnostic Report as a support request via: http://www.mailenable.com/support