Search found 9019 matches

by MailEnable-Ian
Sun Feb 16, 2020 10:31 pm
Forum: MailEnable Exchange ActiveSync (EAS)
Topic: Sync on Mobile works only randomly
Replies: 1
Views: 36

Re: Sync on Mobile works only randomly

Hi, The best way forward here would be to lodge a support ticket and provide the device/mailbox ActiveSync log files to be analysed in more detail by a MailEnable technician. To enable the ActiveSync server side log files please review the following article: https://www.mailenable.com/kb/content/art...
by MailEnable-Ian
Fri Feb 14, 2020 3:27 am
Forum: MailEnable Connector for Microsoft Outlook
Topic: Webmail shows mail that Outlook does not
Replies: 5
Views: 1086

Re: Webmail shows mail that Outlook does not

Hi,

Did you perform a "Reset folder from Server" after the upgrade? You can do this by selecting the option "Reset folder from server" within the MAPI toolbar. Yes the beta is fine and is a release candidate.
by MailEnable-Ian
Fri Feb 14, 2020 3:26 am
Forum: MailEnable Professional Edition
Topic: WEB mail selection of messages
Replies: 4
Views: 188

Re: WEB mail selection of messages

Hi,

Yes works in Firefox as well. Are you using the default skin? Also did you update the web mail components when upgraded to version 10.29?
by MailEnable-Ian
Thu Feb 13, 2020 12:01 am
Forum: Error Reports and Issues
Topic: Has X-Priority header
Replies: 2
Views: 129

Re: Has X-Priority header

Hi, Does this only occur when your sending to a specific mail server? The score values indicate that the remote mail server is running SpamAssassin checks. SpamAssassin scores the email based on various checks and then classifies the email as being spam or not spam. How did you send the email to the...
by MailEnable-Ian
Wed Feb 12, 2020 3:11 am
Forum: Error Reports and Issues
Topic: Email Images Not Printing
Replies: 1
Views: 44

Re: Email Images Not Printing

Hi,

Please download 10.30 from our beta page as it contains the fix you require.
by MailEnable-Ian
Wed Feb 12, 2020 12:23 am
Forum: MailEnable Connector for Microsoft Outlook
Topic: counting number or Connector accounts
Replies: 1
Views: 1462

Re: counting number or Connector accounts

Hi, Under the "Messaging Manager" properties node navigate to the "Licensing" tab. It will report how many MAPI licenses are consumed and option to reclaim unused licenses. Screenshot below. Please note that the MAPI Connector is a plugin only for Outlook desktop Windows machines. The licenses do no...
by MailEnable-Ian
Tue Feb 11, 2020 11:46 pm
Forum: Error Reports and Issues
Topic: ClamAV times out
Replies: 7
Views: 2391

Re: ClamAV times out

Hi,

The errors seem to indicate that the file is being locked by anther process and not able to be removed. Do you have another Antivirus program running on the server with resident AV scanning enabled? If so you need to exclude the "MailEnable" folder.
by MailEnable-Ian
Tue Feb 11, 2020 11:43 pm
Forum: MailEnable Professional Edition
Topic: Authenticate to IMAP using full email address. Is it possible?
Replies: 4
Views: 270

Re: Authenticate to IMAP using full email address. Is it possible?

Hi,

Apologies for not chiming in earlier. Yes, the option was added to version 10. Its located within the "Localhost" properties node under the "Auth Policies" tab named "Allow email addresses as usernames". Glad you were able to work it out.
by MailEnable-Ian
Tue Feb 11, 2020 6:03 am
Forum: MailEnable Enterprise Edition
Topic: 10.29 Beta Update - Thank You!
Replies: 1
Views: 901

Re: 10.29 Beta Update - Thank You!

Hi,

Glad to hear. You might want to update to 10.30 with further updates and fixes.
by MailEnable-Ian
Tue Feb 11, 2020 5:31 am
Forum: MailEnable Professional Edition
Topic: Message with remote image -> The session has timed out.
Replies: 1
Views: 788

Re: Message with remote image -> The session has timed out.

Hi,

Please download 10.30 from our beta again as it contains more fixes in this area.
by MailEnable-Ian
Tue Feb 11, 2020 4:46 am
Forum: MailEnable Connector for Microsoft Outlook
Topic: Webmail shows mail that Outlook does not
Replies: 5
Views: 1086

Re: Webmail shows mail that Outlook does not

Hi,

Please upgrade the MAPI client to the one available on our beta page as it contains fixes you need to apply.
by MailEnable-Ian
Tue Feb 11, 2020 4:45 am
Forum: MailEnable Connector for Microsoft Outlook
Topic: Some mails missing/not downloaded in Outlook
Replies: 1
Views: 102

Re: Some mails missing/not downloaded in Outlook

Hi,

Please download the latest MAPI Connector from our beta page as it contains extensive fixes you need to apply.
by MailEnable-Ian
Tue Feb 11, 2020 4:43 am
Forum: MailEnable Enterprise Edition
Topic: Outlook 2016 won't download new email
Replies: 1
Views: 338

Re: Outlook 2016 won't download new email

Hi,

How did you configure the Outlook client to connect to the mailbox? Did you connect via IMAP or POP?
by MailEnable-Ian
Tue Feb 11, 2020 4:37 am
Forum: MailEnable Exchange ActiveSync (EAS)
Topic: Outlook for Mac 2019 & Office 365
Replies: 1
Views: 109

Re: Outlook for Mac 2019 & Office 365

Hi,

Not in current versions. We are working on EWS implementation for future releases but don't have a specific release date sorry.
by MailEnable-Ian
Tue Feb 11, 2020 4:35 am
Forum: MailEnable Enterprise Edition
Topic: Import Google Contacts
Replies: 4
Views: 292

Re: Import Google Contacts

Hi,

Screenshot attached to this reply.