Search found 43 matches

by skymatrix
Sun Dec 27, 2020 5:19 pm
Forum: Error Reports and Issues
Topic: Autoresponder is not working because of mail from empty
Replies: 3
Views: 5325

Re: Autoresponder is not working because of mail from empty

Hi Ian, Thanks for the response and I understand your point but this answer does not help Mail Enable customers. We are all forced to smart host to massive companies to get the best email deliverability. These companies require the from address to be populated and are not going to change. We would t...
by skymatrix
Wed Dec 23, 2020 11:24 pm
Forum: Error Reports and Issues
Topic: Autoresponder is not working because of mail from empty
Replies: 3
Views: 5325

Re: Autoresponder is not working because of mail from empty

Hi, This is still an issue all these years later. We are running 10.31 and have had a lot of customers reporting this fault today after setting up Autoresponders for the Christmas break. The smtp logs show the issue: 12/23/20 22:29:33 SMTP-OU xxx.MAI 2404 xx.xxx.xxx.xxx MAIL MAIL FROM:<> 501 Invalid...
by skymatrix
Wed Aug 20, 2014 11:20 am
Forum: MailEnable Professional Edition
Topic: Creating Hyperlinks when composing messages
Replies: 3
Views: 4658

Re: Creating Hyperlinks when composing messages

We recently upgraded to 8.51 and have had a complaint from a customer about the missing Undo button.

Is there any way to get the undo button back?
by skymatrix
Thu Nov 14, 2013 11:12 am
Forum: MailEnable Enterprise Edition
Topic: Missing SMTP Command Files
Replies: 5
Views: 5492

Re: Missing SMTP Command Files

Great, that solved my problem.

Many thanks that saved me loads of time.

Tom
by skymatrix
Thu Nov 14, 2013 10:18 am
Forum: MailEnable Enterprise Edition
Topic: Missing SMTP Command Files
Replies: 5
Views: 5492

Re: Missing SMTP Command Files

Thanks for getting back to me. We cause the command files to go missing by copying the command files before the message files during a server migration so I’m confident they have not been delivered. As a test I copied one of the messages into \Queues\SMTP\Inbound\Drop and nothing has happened to it,...
by skymatrix
Wed Nov 13, 2013 9:55 am
Forum: MailEnable Enterprise Edition
Topic: Missing SMTP Command Files
Replies: 5
Views: 5492

Re: Missing SMTP Command Files

Someone must have a script for this?

Or know how to get the messages reprocessed by Mail Enable?

Tom
by skymatrix
Mon Nov 11, 2013 12:00 pm
Forum: MailEnable Enterprise Edition
Topic: Missing SMTP Command Files
Replies: 5
Views: 5492

Missing SMTP Command Files

Hi,

We have 6,000 inbound SMTP messages without command files, whats the easiest way to generate the missing command files or resubmit these messages?

Thanks,

Tom
by skymatrix
Wed Jul 10, 2013 11:01 am
Forum: MailEnable Enterprise Edition
Topic: This message has been partially recovered because an error o
Replies: 9
Views: 11432

Re: This message has been partially recovered because an err

We also have customers complaining about this issue, any idea whats causing the message and how to resolve it?

Tom
by skymatrix
Mon Feb 04, 2013 11:51 am
Forum: MailEnable Enterprise Edition
Topic: Upgraded to 6.77 Login hangs on Loading...
Replies: 2
Views: 3050

Upgraded to 6.77 Login hangs on Loading...

We recent upgraded to 6.77 and we have had customers complain when they login the screen hangs on “Loading…” we found out if you press F5, Refresh, Reload etc. the problem is then resolved. We initially thought this was just a problem when customers first logged in to the upgraded webmail (e.g. cook...
by skymatrix
Sat Jan 26, 2013 7:52 pm
Forum: MailEnable Enterprise Edition
Topic: 6.77 Force Spell Check Missing
Replies: 1
Views: 2311

6.77 Force Spell Check Missing

We recent upgraded to 6.77 and we have had customers complain the force spell check button is missing, has this function been removed?

Tom
by skymatrix
Wed Nov 28, 2012 11:07 am
Forum: MailEnable Enterprise Edition
Topic: Real Time Activity Monitoting Empty - IMAP Problem
Replies: 2
Views: 2822

Re: Real Time Activity Monitoting Empty - IMAP Problem

We are running MailEnable Enterprise 6.03 on Windows Server 2008 R2.
by skymatrix
Wed Nov 28, 2012 11:06 am
Forum: MailEnable Enterprise Edition
Topic: MailEnableEnterprise 6 and webmail and FF17
Replies: 4
Views: 4745

Re: MailEnableEnterprise 6 and webmail and FF17

Also causing us problems, is there away to fix it?

We are running MailEnable Enterprise 6.03 on Windows Server 2008 R2.
by skymatrix
Fri Nov 02, 2012 9:42 am
Forum: MailEnable Enterprise Edition
Topic: Real Time Activity Monitoting Empty - IMAP Problem
Replies: 2
Views: 2822

Real Time Activity Monitoting Empty - IMAP Problem

Hi, We have a problem with the IMAP service using all the system RAM, its basically maxing out the RAM over a 30 minute period. I am trying to get a good idea of the IMAP connections. When we open the Real Time Activity it cannot not see any connectuins for either SMTP Outbound, SMTP Inbound, IMAP o...
by skymatrix
Tue Jan 11, 2011 9:30 pm
Forum: MailEnable Enterprise Edition
Topic: Need another port for SMTP SSL.
Replies: 17
Views: 24401

Need another port for SMTP SSL.

I am setting up SSL for IMAP, POP and SMTP I have got IMAP and POP working fine but I am having problems with SMTP. A long time ago we setup an alternative SMTP port of 45 as some of our customers were having 25 blocked by ISP. The only options for SSL and SMTP seem to require SSL not SSL optional e...
by skymatrix
Thu Jan 14, 2010 1:06 am
Forum: MailEnable Enterprise Edition
Topic: The message was not completely recieved by the connector??
Replies: 1
Views: 2208

The message was not completely recieved by the connector??

Hi, We are having problems with one of our customers they cannot receive emails from one of their suppliers. I have looked in the log and have found the email hitting our server. See below. Trace: Tracing message with Message ID [B9898FB34FF04E25BE26C6F0797E3A89.MAI] from the SMTP Inbound Queue Resu...