webmail for user gives ASP error

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robertmac
Posts: 8
Joined: Fri Jan 09, 2009 7:45 pm

webmail for user gives ASP error

Post by robertmac » Mon Sep 09, 2019 8:30 pm

HI,

We have one user who has problems displaying emails in webmail.

Gets error:
he input is not a valid Base-64 string as it contains a non-base 64 character, more than two padding characters, or an illegal character among the padding characters.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.FormatException: The input is not a valid Base-64 string as it contains a non-base 64 character, more than two padding characters, or an illegal character among the padding characters.

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.


It happens only on a few emails he receives. The when he first gets the emails is displays correctly. If he goes to view the email a second time, get the error.

Only reported from one user.

Any idea why this problem is ocrruring?

MailEnable-Ian
Site Admin
Posts: 8951
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: webmail for user gives ASP error

Post by MailEnable-Ian » Tue Sep 10, 2019 1:20 am

Hi,

What version of MailEnable are you running?
Regards,

Ian Margarone
MailEnable Support

robertmac
Posts: 8
Joined: Fri Jan 09, 2009 7:45 pm

Re: webmail for user gives ASP error

Post by robertmac » Tue Sep 10, 2019 3:22 pm

HI,

MailEnable Enterprise Edition 9.01

MailEnable-Ian
Site Admin
Posts: 8951
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: webmail for user gives ASP error

Post by MailEnable-Ian » Thu Sep 12, 2019 3:20 am

Hi,

Please update the latest version 9.83 from the link below as you need to first upgrade to see if this resolves the issues. This is a free upgrade.

https://www.mailenable.com/downloadprevious.asp
Regards,

Ian Margarone
MailEnable Support

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