[SOLVED] ActiveSync - Issue with german umlauts

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sb1165
Posts: 22
Joined: Fri May 04, 2012 4:50 am

[SOLVED] ActiveSync - Issue with german umlauts

Post by sb1165 » Fri May 04, 2012 5:09 am

I'm evaluating EAS with the actual MailEnable Enterprise version 6.5.3 in the moment.

With my tests I found the following issue:
Whenever creating a new contact, calendar appointment or note with german umlauts on the iPhone, the entry will be displayed correctly on the iPhone, but within WebMail all umlauts of this entries will be replaced with "?".
If I create entries within WebMail everything shows up correctly either in WebMail and on the iPhone.
Also if I change existing entries on the iPhone, umlauts will be replaced.

I've tried different settings of the characters sets, but without success.

Does anyone have an idea how to resolve this issue.
Your help would be appreciated.
Thanks.

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Re: ActiveSync - Issue with german umlauts

Post by MailEnable » Sat May 05, 2012 1:24 am

This sounds like a localization problem where the fields are not being converted into the correct charset. Are you providing eas through IIS or through the HTTPmail service? We will run tests to confirm and if we can reproduce, I will post the fix here.
Regards, Andrew

sb1165
Posts: 22
Joined: Fri May 04, 2012 4:50 am

Re: ActiveSync - Issue with german umlauts

Post by sb1165 » Sun May 06, 2012 12:35 am

Hi Andrew,

I'm using IIS under Windows Server 2008 R2 German.

Regards
Christian

sb1165
Posts: 22
Joined: Fri May 04, 2012 4:50 am

Re: ActiveSync - Issue with german umlauts

Post by sb1165 » Sun May 06, 2012 8:49 am

Addition to my posting:

Same effects may be seen with the MAPI Client for Outlook (2010 - German), that I've installed a few minutes ago.
Editing a contact entry on the iPhone via EAS corrupts the contact data also in Outlook.
There's also another interessting effect in Outlook.

Outlook doesn't seem to accurately update contact information, after editing on the iPhone.
In the contacts overview one can see that account details have changed, if there are umlauts in the name. Since the umlauts will be replaced with ?.
Opening the contact, name and address details seem to shop up correctly, but if you click on the name or address button to edit the according fields, you'll see the ? that replaces the umlauts...

Contacts that are generated or edited within Outlook or WebMail show up correctly in WebMail, on the iPhone and in Outlook.

So it seems for me this is a iPhone related issue...

Regards
Christian

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Re: ActiveSync - Issue with german umlauts

Post by MailEnable » Tue May 08, 2012 4:49 am

Thanks for your patience. The problem with extended characters has been found and fixed.

I have posted a hotfix containing the binaries here. It should ideally be installed on 6.52 or 6.53. In doing so, you will need to:
  • stop all MailEnable services
    kill all instances of metray.exe
    netstop w3svc
    kill all mmc.exe apps (event log and mailenable management console)
    kill any residual w3wp processes
Then replace the files in the directories corresponding to the zip file - (then start the services).

Alternatively, I rolled them up (although not yet released as 6.54 into these kits):
http://www.mailenable.com/Premium654.EXE
http://www.mailenable.com/Enterprise654.EXE
http://www.mailenable.com/Professional654.EXE
Regards, Andrew

sb1165
Posts: 22
Joined: Fri May 04, 2012 4:50 am

Re: ActiveSync - Issue with german umlauts

Post by sb1165 » Wed May 09, 2012 12:43 pm

Hi Andrew,

thanks for the Hotfix, but unfortunately the issue still exists, but with different characters.
It's no longer the "?" that replaces the umlauts, but "�".

regards
Christian

Edit: I just reviewed my posting and saw that the "new" symbol that replaces the umlauts isn't shown up correctly in the forum.
The symbol is a "quad"...

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Re: ActiveSync - Issue with german umlauts

Post by MailEnable » Thu May 10, 2012 10:58 am

Thanks, I have an additional fix - MEIISHandler_20120508.zip
That file needs to be replaced in the BIN/NETPROTOCOL/Bin Folder
There is no need to restart services.

Those kits mentioned will also be updated shortly.
I accidently forgot to post the actual zip in my original post: http://www.mailenable.com/hotfix/MEEAS_20120508.zip (but you will only need the additional file I provided)
Regards, Andrew

sb1165
Posts: 22
Joined: Fri May 04, 2012 4:50 am

Re: ActiveSync - Issue with german umlauts

Post by sb1165 » Tue May 15, 2012 1:19 pm

Hi Andrew,

I've installed the additional fix.
With my Outlook and iPhones tests it works correctly now.
No more changes and problems with the umlauts :-)

Thanks for your support!

Best regards
Christian

sb1165
Posts: 22
Joined: Fri May 04, 2012 4:50 am

Re: ActiveSync - Issue with german umlauts

Post by sb1165 » Mon May 21, 2012 10:20 pm

Hi Andrew,

unfortunately I have an issue again:-(
With your hotfixes everything worked fine with ActiveSync in evaluation mode.
Today I bought the AUP Renewal and the 20 licenses ActiveSync package.
After activation I've made some tests, and found again but new issue with german umlauts.

Creating a calender entry in webmail or Outlook 2010 with german umlauts works fine.
Everything is shown up correctly, also on the iPhone.

As long as you open and change existing entries within WebMail or Outlook everything's fine.
If an entry is changed on the iPhone the lines with umlauts will be "destroyed" within Outlook.
The entry is still correct in WebMail.
Open this entry in webmail without changing anything and click on save, everything's ok again in Outlook.

Example:
Original Text: Test with äöü
Text after changing on iPhone in Outlook: =?UTF-8?Q?Test with =C3=A4=C3=B6=C3=BC?=

It doesn't matter which part of the entry is changed.

Do you have an idea what coul cause this behaviour?

Regards
Christian

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Re: ActiveSync - Issue with german umlauts

Post by MailEnable » Tue May 22, 2012 7:07 am

I tried to reproduce this issue but was unable to.

Here is what I did:

1. Created appointment on Server with umlauts (used subject/decription)
2. updated the appointment on the phone/ipad (added notes and some chars on the end of the appointment)
3. Viewed the appointment in WebMail client (I also tried the Outlook/MAPI client, but I am using a newer version)

I also tried the same with contacts and making various changes in either direction - but did not have issues.

Perhaps the server software has been updated or is a different version.
Has it been upgraded since the patch/fix was applied?
It is possible that I am using a later mapi client than you are using - I will shortly post a link to my version to ensure thats not the issue.

Could you please post the contents of a corrupt cal file in this thread. It can be found under the mailroot/mailbox/calendar/*.cal
Easiest way is to edit one and sorty by modified date.
Regards, Andrew

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Re: ActiveSync - Issue with german umlauts

Post by MailEnable » Tue May 22, 2012 2:28 pm

The mapi client I used in my test is this:

http://www.mailenable.com/mesetupx64.exe (for outlook 64)
http://www.mailenable.com/mesetup.exe (for outlook 32)

They will be released as 1.43 later this week.
Update: They have been released
Regards, Andrew

sb1165
Posts: 22
Joined: Fri May 04, 2012 4:50 am

Re: ActiveSync - Issue with german umlauts

Post by sb1165 » Thu May 24, 2012 5:48 am

Hi Andrew,

thanks for the new MAPI Client, but this didn't help to solve this issue.
I've deleted the mail account in Outlook, deinstalled my MAPI client (1.42) and installed it completely new.
Absolutely the same effects.

Following is the content of the cal-file, after changing an entry on the iPhone:
Content-Type: multipart/mixed;
boundary="----------677C251E373B0A"
Subject: =?UTF-8?Q?Test with Umlauts =C3=84=C3=B6=C3=BC?=
X-StartTime: 07:00 24 May, 2012
X-FinishTime: 09:00 24 May, 2012
X-Location: Office
X-Attendees:
X-Class: APPOINTMENT.PERSONAL
X-IsRecurring: 0
X-BusyStatus: 2
X-AllDayEvent: 0
X-ReminderSet: 0
X-ReminderMinutesBeforeStart: 60

------------677C251E373B0A
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: 7bit

=?UTF-8?Q?Again=20a=20test=20=0A=C3=84=C3=B6=C3=9C=C3=BC=C3=B6=C3=84=C3=A4=0A=0A?=
------------677C251E373B0A
Content-Type: text/calendar; charset=utf-8
Content-Transfer-Encoding: 7bit

BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//MailEnable//MailEnable//EN
BEGIN:VTIMEZONE
TZID:Unk
BEGIN:STANDARD
DTSTART:20001005T020000
RRULE:FREQ=YEARLY;BYDAY=SU;BYSETPOS=5;BYMONTH=10
TZOFFSETFROM:+0200
TZOFFSETTO:+0100
END:STANDARD
BEGIN:DAYLIGHT
DTSTART:20000305T030000
RRULE:FREQ=YEARLY;BYDAY=SU;BYSETPOS=5;BYMONTH=3
TZOFFSETFROM:+0100
TZOFFSETTO:+0200
END:DAYLIGHT
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID="Unk":20120524T090000
DTEND;TZID="Unk":20120524T110000
UID:040000008200E00074C5B7101A82E0080000000030A0D8AEB938CD010000000000000000100000004673C3D1FF48B74B8F16249270212821
LOCATION:Office
DESCRIPTION:=?UTF-8?Q?Again=20a=20test=20=0A=C3=84=C3=B6=C3=9C=C3=BC=C3=B6=C3=84=C3=A4=0A=0A?=

SUMMARY:=?UTF-8?Q?Test with Umlauts =C3=84=C3=B6=C3=BC?=
LAST-MODIFIED:20040529T062224
END:VEVENT
END:VCALENDAR

------------677C251E373B0A--

regards
Christian

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Re: ActiveSync - Issue with german umlauts

Post by MailEnable » Wed Jun 06, 2012 6:13 am

Hi,

Thanks for the additional information. We were able to identify a problem with umlauts when using the MAPI client.

These kits have the fix included:

http://www.mailenable.com/hotfix/mesetup_144.exe
http://www.mailenable.com/hotfix/mesetupx64_144.exe
Regards, Andrew

sb1165
Posts: 22
Joined: Fri May 04, 2012 4:50 am

Re: ActiveSync - Issue with german umlauts

Post by sb1165 » Tue Jun 12, 2012 5:30 am

Hi Andrew,

thanks again for your support.
I've installed the new MAPI client, and now it works fine :-)

Regards
Christian

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