Some clients have been complaining that mails are not being sent or received. We have investigated this further and found that of the 15,105 emails we processed between the 16th-20th, there were 29 “Internal Errors”. These were split with 11 on server A, and 18 on server B, and 10 on SMTP to SMTP relays, and 19 on SMTP to Postboxes.
The error logs look like this when they occur:
Code: Select all
11/20/12 09:30:27 ME-MTA-ROUTE [427023440B4D4E3486940A07E770EEFB.MAI] from [SMTP] Connector queued to [SMTP] Connector as [559398DBFEA44CDF8D65FB7AA08355DB.MAI]
11/20/12 09:30:27 ME-MTA-ERROR Internal Error: (Error 5) Message (427023440B4D4E3486940A07E770EEFB.MAI) could not be transferred from [SMTP] Connector to [SMTP] Connector. The message could not be copied to \\directorybusiness.live\iis\MailEnable Config\Queues\SMTP\Outgoing\Messages\559398DBFEA44CDF8D65FB7AA08355DB.MAI. It has been bad mailed.
11/20/12 09:30:28 Debug 114: Message (427023440B4D4E3486940A07E770EEFB.MAI) has been copied to the system BadMail directory
11/20/12 09:30:28 Warning!- Could not delete Inbound Message: [427023440B4D4E3486940A07E770EEFB.MAI]. A filter or agent may have deleted the message.
11/18/12 19:48:26 ME-MTA-ROUTE [B042FFF7CA7F45A08FE0D005A97985C1.MAI] from [SMTP] Connector queued to [SF] Connector as [9A8DF95C913E4096AA6FC27D9E91F522.MAI]
11/18/12 19:48:26 ME-MTA-ERROR Internal Error: (Error 5) Message (B042FFF7CA7F45A08FE0D005A97985C1.MAI) could not be transferred from [SMTP] Connector to [SF] Connector. The message could not be copied to \\directorybusiness.live\iis\MailEnable Config\Queues\SF\Outgoing\Messages\9A8DF95C913E4096AA6FC27D9E91F522.MAI. It has been bad mailed.
11/18/12 19:48:26 Debug 114: Message (B042FFF7CA7F45A08FE0D005A97985C1.MAI) has been copied to the system BadMail directory
11/18/12 19:48:26 Warning!- Could not delete Inbound Message: [B042FFF7CA7F45A08FE0D005A97985C1.MAI]. A filter or agent may have deleted the message.
11/19/12 13:13:12 ME-MTA-ROUTE [AAFA61367DDB4EA2AF259061E0D34863.MAI] from [SMTP] Connector queued to [SF] Connector as [625444770929471C9403E63A28D743D9.MAI]
11/19/12 13:13:12 ME-MTA-ERROR Internal Error: (Error 5) Message (AAFA61367DDB4EA2AF259061E0D34863.MAI) could not be transferred from [SMTP] Connector to [SF] Connector. The message could not be copied to \\directorybusiness.live\iis\MailEnable Config\Queues\SF\Outgoing\Messages\625444770929471C9403E63A28D743D9.MAI. It has been bad mailed.
11/19/12 13:13:12 Debug 114: Message (AAFA61367DDB4EA2AF259061E0D34863.MAI) has been copied to the system BadMail directory
11/19/12 13:13:12 Warning!- Could not delete Inbound Message: [AAFA61367DDB4EA2AF259061E0D34863.MAI]. A filter or agent may have deleted the message.