message tracking doesnt work

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Posts: 1
Joined: Tue Feb 18, 2014 8:39 am

message tracking doesnt work

Post by anita » Tue Feb 18, 2014 8:50 am

i have win2008 and installed mailenable and it works fine without any problem.
and i m using the mailenable message routing utility for tracing but today it doesnt work

the search bottom is disabled and there is no date to select.

whats the issue with that?
can u help me plz?

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Posts: 827
Joined: Mon Jun 10, 2002 6:31 pm
Location: Melbourne, Victoria, Australia

Re: message tracking doesnt work

Post by Admin » Wed Feb 19, 2014 5:44 am

This means that there is no log files available for it to search through. If you are using Plesk, their reporting facility will delete log files after reporting, or you may have disabled or purged the log file.

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