Duplicated attachment using Webmail

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JoeIT
Posts: 4
Joined: Mon Apr 11, 2016 9:32 am

Duplicated attachment using Webmail

Post by JoeIT » Mon Jun 15, 2020 4:44 pm

When I forward an email with 3 attachments, e.g., 1.pdf, 2.pdf and 3.pdf using Webmail, the recipients would receive the emails with 6 attachments with 1.pdf, 2.pdf, 3.pdf, 1.pdf, 2.pdf and 3.pdf. However, it could not be seen or discovered when composing the email.

I have tested the issue and found not all emails with attachments are affected. Only certain email with html format will be affected.

For the case with duplicate attachments, if I removed the email signature (html based), the issue will go away.

Is there any issue for webmail to parse the email signature with emails with html format?

Any ideas?

MailEnable-Ian
Site Admin
Posts: 9162
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Duplicated attachment using Webmail

Post by MailEnable-Ian » Tue Jun 16, 2020 1:36 am

Hi,

No reported issues in this area in the latest versions. What version are you running?
Regards,

Ian Margarone
MailEnable Support

JoeIT
Posts: 4
Joined: Mon Apr 11, 2016 9:32 am

Re: Duplicated attachment using Webmail

Post by JoeIT » Wed Jun 17, 2020 12:39 am

Professional Edition 10.30

MailEnable-Ian
Site Admin
Posts: 9162
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Duplicated attachment using Webmail

Post by MailEnable-Ian » Wed Jun 17, 2020 1:43 am

Hi,

Ok what email client are you using to forward the messages? Are you using web mail or Outlook (MAPI Connector or IMAP)?
Regards,

Ian Margarone
MailEnable Support

JoeIT
Posts: 4
Joined: Mon Apr 11, 2016 9:32 am

Re: Duplicated attachment using Webmail

Post by JoeIT » Thu Jun 18, 2020 1:36 am

We just used web browsers to access webmail. I have tried Firefox and Chrome and the results were same.

I could send you the related email message and email signature file, if required. But I don't know how to attach the files in the private message.

MailEnable-Ian
Site Admin
Posts: 9162
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Duplicated attachment using Webmail

Post by MailEnable-Ian » Thu Jun 18, 2020 3:00 am

Hi,

Probably best just lodging a support ticket via the form below. Lodge it under the category of "Upgrade" (free) and describe the problem and attach the files.
Regards,

Ian Margarone
MailEnable Support

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