Sent mail disappeared

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dmatesic
Posts: 23
Joined: Tue Jan 16, 2018 1:30 pm

Sent mail disappeared

Post by dmatesic » Tue Jun 16, 2020 8:36 am

Hi,

i have a case that randomly some sent mail messages are disappearing.

Don't know how to reproduce it but i know for sure that today morning happened to me.

It is not deleted. Just is missing.

And in message tracker the message is visible. In sent items is not visible!

Mail enable professional, last stable release!

MailEnable-Ian
Site Admin
Posts: 9162
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Sent mail disappeared

Post by MailEnable-Ian » Wed Jun 17, 2020 1:42 am

Hi,

How are you sending the messages? What email client are you using to send?
Regards,

Ian Margarone
MailEnable Support

dmatesic
Posts: 23
Joined: Tue Jan 16, 2018 1:30 pm

Re: Sent mail disappeared

Post by dmatesic » Wed Jun 17, 2020 6:49 am

Hi Ian,

i am using Microsoft Outlook.

Kind regards,
Damir

MailEnable-Ian
Site Admin
Posts: 9162
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Sent mail disappeared

Post by MailEnable-Ian » Thu Jun 18, 2020 2:59 am

Hi,

Ok I should of asked if you are connecting via IMAP, POP or using the MAPI connector for Outlook?
Regards,

Ian Margarone
MailEnable Support

dmatesic
Posts: 23
Joined: Tue Jan 16, 2018 1:30 pm

Re: Sent mail disappeared

Post by dmatesic » Thu Jun 18, 2020 7:14 am

I am connecting with Outlook using IMAP.

MailEnable-Ian
Site Admin
Posts: 9162
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Sent mail disappeared

Post by MailEnable-Ian » Thu Jun 18, 2020 11:21 pm

Hi,

Do the messages exist on the server within the mailboxes "Sent Items" folder? Can you see them if you log into the mailbox via the web mail client and navigate to the "Sent Items" folder? Do you see another folder named "Sent" in the mailbox folder path?
Regards,

Ian Margarone
MailEnable Support

dmatesic
Posts: 23
Joined: Tue Jan 16, 2018 1:30 pm

Re: Sent mail disappeared

Post by dmatesic » Fri Jun 19, 2020 8:28 am

Hi Ian,

the "Sent" folder does not exist.
The message is not visible in "Sent Items", not in Outlook and even not in WEB Mail.
But in log (message tracker) there is a evidence about the message.

Regards

MailEnable-Ian
Site Admin
Posts: 9162
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Sent mail disappeared

Post by MailEnable-Ian » Sun Jun 21, 2020 10:55 pm

Hi,

Best way forward would be to lodge a support ticket via the MailEnable support from below and provide details of the message ID along with the associated SMTP, MTA, Post office Connector and IMAP log files of when you sent the message that has gone missing from the Sent Items folder.

Support form: https://www.mailenable.com/support/step1.asp
Regards,

Ian Margarone
MailEnable Support

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