custom NDR templates not working

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elauna
Posts: 1
Joined: Wed Mar 10, 2021 5:27 pm

custom NDR templates not working

Post by elauna »

Hello,

I am using version 10.32 Enterprise.

And I have created the TXT templates:
SMTP-NDR.TXT
SMTP-NDR-FAILEDRECEIPS.TXT

I have only changed one sentence to test.

And placed them at postoffice level and domain level:
C:\Program Files (x86)\Parallels\Plesk\Mail Servers\Mail Enable\Config\Postoffices
C:\Program Files (x86)\Parallels\Plesk\Mail Servers\Mail Enable\Config\Postoffices\domain.com

I have the mailroot on another disk:

G:\MailEnable\Postoffices\

I have restarted the services and also rebooted the server and I still get the default NDR messages instead of the ones I have customized based on the samples provided in a post I found in this forum.

Any idea about why it is not working?


Regards,

Eduardo

MailEnable-Ian
Site Admin
Posts: 9738
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: custom NDR templates not working

Post by MailEnable-Ian »

Hi,

I have tried this in 10.32 and works for me. What failure is in the NDR message when you send to generate the NDR?
Regards,

Ian Margarone
MailEnable Support

MailEnable-Ian
Site Admin
Posts: 9738
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: custom NDR templates not working

Post by MailEnable-Ian »

Hi,

I can see that you have not named the file correctly though for the: SMTP-NDR-FAILEDRECIPS.TXT file. You have it named as: SMTP-NDR-FAILEDRECEIPS.TXT
Regards,

Ian Margarone
MailEnable Support

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