Changing spam folder directory

Discussion regarding the Standard version.
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turklerinburak
Posts: 3
Joined: Mon Feb 22, 2021 8:53 pm

Changing spam folder directory

Post by turklerinburak » Mon Feb 22, 2021 9:01 pm

Hello there,
When I enable the DNS Blacklist, unsuitable mail falls into the Spam folder.

The system works very well.

But I have a problem.

People communicating with Outlook or any other program via POP will not see the spam folder. They need to connect with IMAP.

How can I make sure that users using POP can see emails in the spam folder?

Thanks.

MailEnable-Ian
Site Admin
Posts: 9322
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Changing spam folder directory

Post by MailEnable-Ian » Mon Feb 22, 2021 11:04 pm

Hi,

The only way to subscribe to the mailboxes "Junk E-mail" folder is to connect via IMAP and then subscribe to the custom folder. POP does not synchronize folders it only downloads messages from the server to the client into the "Inbox" folder. Therefore your users will need to create a new Outlook account connecting via IMAP. You can add another account in the same Outlook profile for this. This will allow the users to then drag messages out of the inbox folder that are are local to the Outlook POP PST into the inbox folder of the IMAP account so that the messages are then pushed back to the server. Once done they can then remove the POP account from the Outlook profile.
Regards,

Ian Margarone
MailEnable Support

turklerinburak
Posts: 3
Joined: Mon Feb 22, 2021 8:53 pm

Re: Changing spam folder directory

Post by turklerinburak » Tue Feb 23, 2021 1:34 pm

Can't we move the junk folder under the Inbox?

MailEnable-Ian
Site Admin
Posts: 9322
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Changing spam folder directory

Post by MailEnable-Ian » Tue Feb 23, 2021 11:26 pm

Hi,

No because POP does not support folder subscriptions.
Regards,

Ian Margarone
MailEnable Support

turklerinburak
Posts: 3
Joined: Mon Feb 22, 2021 8:53 pm

Re: Changing spam folder directory

Post by turklerinburak » Thu Feb 25, 2021 5:49 pm

Is it this way in all versions?

MailEnable-Ian
Site Admin
Posts: 9322
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Changing spam folder directory

Post by MailEnable-Ian » Thu Feb 25, 2021 10:52 pm

Hi,

Yes in all versions. Its the way the POP protocol works. This will be the case on other mail servers that provide POP connectivity.
Regards,

Ian Margarone
MailEnable Support

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