Hello, I recently updated Windows 10. Everything was working fine, but now after logging into webmail, the mailbox folder tree on the left is empty and no messages are listed (no inbox). If I click on mailbox, i get the summary page but if i click on inbox, the inbox does not open.
I see no errors and I have tried running MEInstaller to reset permissions and webmail but that did not help.
Thanks
[SOLVED] Webmail folders and messages not showing
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- Site Admin
- Posts: 9738
- Joined: Mon Mar 22, 2004 4:44 am
- Location: Melbourne, Victoria, Australia
Re: Webmail folders and messages not showing
Hi,
What version of Standard Edition? If not 9.74 then you need to upgrade and try again.
What version of Standard Edition? If not 9.74 then you need to upgrade and try again.
Regards,
Ian Margarone
MailEnable Support
Ian Margarone
MailEnable Support
Re: Webmail folders and messages not showing
Yes, i had version 9.6 and updated it to the latest and that did not solve the issue. Everything is up to date. The diagnostics report does not show anything wrong. The only issue is with webmail.
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- Site Admin
- Posts: 9738
- Joined: Mon Mar 22, 2004 4:44 am
- Location: Melbourne, Victoria, Australia
Re: Webmail folders and messages not showing
Hi,
If you create a brand new mailbox does the same issue occur? Does the problem happen when web mail is accessed via different browsers?
If you create a brand new mailbox does the same issue occur? Does the problem happen when web mail is accessed via different browsers?
Regards,
Ian Margarone
MailEnable Support
Ian Margarone
MailEnable Support
Re: Webmail folders and messages not showing
Hello,
Yes, I have tried different browsers and also made a new mailbox and the same issue, no change.
Yes, I have tried different browsers and also made a new mailbox and the same issue, no change.
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- Site Admin
- Posts: 1127
- Joined: Mon Jun 10, 2002 6:31 pm
- Location: Melbourne, Victoria, Australia
Re: Webmail folders and messages not showing
Hi,
Please see the following for resolution. Upgrading to the 9.75 on our website will resolve the issue as well:
http://www.mailenable.com/kb/content/ar ... D=ME020665
Please see the following for resolution. Upgrading to the 9.75 on our website will resolve the issue as well:
http://www.mailenable.com/kb/content/ar ... D=ME020665
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- Posts: 5
- Joined: Sat May 31, 2014 1:59 am
- Location: Massachusetts, USA
Re: Webmail folders and messages not showing
upgrade to v9.75 (Enterprise), Windows Server 2012 R2, .NET 4.7 did ==not== fix the problem. Restarted all ME services and IIS app pools. still cannot see folders & emails in webmail. Please advise when the problem is corrected. For the time being we have rolled back .NET 4.7 on our server.
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- Site Admin
- Posts: 9738
- Joined: Mon Mar 22, 2004 4:44 am
- Location: Melbourne, Victoria, Australia
Re: Webmail folders and messages not showing
Hi,
There was a problem with the first revision of 9.75 on the downloads page. Please download again and upgrade.
There was a problem with the first revision of 9.75 on the downloads page. Please download again and upgrade.
Regards,
Ian Margarone
MailEnable Support
Ian Margarone
MailEnable Support
Re: Webmail folders and messages not showing
Thank you very much. Downloading the new 9.75 version solved the issue.
Re: Webmail folders and messages not showing
Thank you very much. Downloading the new 9.75 version solved the issue.