Inbound dropped in Junk E-mail folder

Discussion regarding the Standard version.
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Philb
Posts: 33
Joined: Fri Jul 25, 2003 11:02 pm
Location: Sydney, NSW, Australia

Inbound dropped in Junk E-mail folder

Post by Philb » Sun Aug 26, 2018 11:50 pm

I'm using ME Std 10.15, which I didn't think had any spam detection/filtering built-in.

Yesterday, for the first time in 15 years, I had an inbound email dropped into the Junk E-mail folder and I'm trying to figure out why.

The PO debug file contained this:

Code: Select all

08/26/18 14:38:58	[FB8D1EF9690240F9B2C8C2C63ADBFA81.MAI] Skipping autoresponse from PO=mydomain.tld MBX=user to [SMTP:customer_service@tpg.com.au] as the message is flagged as bulk.
08/26/18 14:39:00	[FB8D1EF9690240F9B2C8C2C63ADBFA81.MAI] Delivered message from [SMTP:customer_service@tpg.com.au] to PO=mydomain.tld MBX=user FLD=\Junk E-mail
The (anonymized) email contents were:

Code: Select all

Received: from mail.mydomain.tld ([192.168.11.19]) by mydomain.tld with MailEnable ESMTP; Sun, 26 Aug 2018 14:38:56 +1000
Received: from mail14.tpgi.com.au (mail14.tpgi.com.au [203.12.160.182])
	by mail.mydomain.tld (Postfix) with ESMTP id C67533C9B4
	for <user@mydomain.tld>; Sun, 26 Aug 2018 14:38:56 +1000 (AEST)
X-TPG-Junk-Status: Message not scanned
X-TPG-Antivirus: Passed
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=tpg.com.au; s=alpha;
	t=1535258330; bh=OgKKiPo7eRLemj2fThfYzFJ3cPci9EofmFyfwxRV6Sg=;
	h=X-TPG-Abuse:Date:From:Message-Id:To:Subject;
	b=BaipgZO6xaSMN+Ugxn3ScYrumP1E9kovaYmrxPmnGW4sxM0zgJ+Nr0SjwEk0mFmH9
	 2LcxXteipCqZliC8mQ+aqMVHY/WT3//gYjWAM/QytaDpoINKOT8eq4uY4xldMZkNJO
	 2uIKieF4Cpmzo5BZ0U1EdsvZhppnIsaGQzp0ebYE=
X-TPG-Abuse: host=spool-host10.tpgi.com.au; ip=203.12.160.222; date=Sun, 26 Aug 2018 14:38:50 +1000
Received: from spool-host10.tpgi.com.au (spool-host10.tpgi.com.au [203.12.160.222])
	by mail14.tpgi.com.au (envelope-from customer_service@tpg.com.au) (8.14.3/8.14.3) with ESMTP id w7Q4clYb026241
	(version=TLSv1/SSLv3 cipher=DHE-RSA-AES256-SHA bits=256 verify=FAIL)
	for <user@mydomain.tld>; Sun, 26 Aug 2018 14:38:50 +1000
Received: from spool-host10.tpgi.com.au (localhost [127.0.0.1])
	by spool-host10.tpgi.com.au (8.13.8/8.13.8) with ESMTP id w7Q4clui004517
	for <user@mydomain.tld>; Sun, 26 Aug 2018 14:38:47 +1000
Received: (from root@localhost)
	by spool-host10.tpgi.com.au (8.13.8/8.13.8/Submit) id w7Q4ckGI004503;
	Sun, 26 Aug 2018 14:38:46 +1000
Date: Sun, 26 Aug 2018 14:38:46 +1000
From: customer_service@tpg.com.au
Message-Id: <201808260438.w7Q4ckGI004503@spool-host10.tpgi.com.au>
To: user@mydomain.tld
Subject: Re: RE: Credit Card Expiry Reminder
References: <201808202000.w7KK0iG0020617@mail16.tpgi.com.au> <000001d43cf6$a97140a0$fc53c1e0$@mydomain.tld>
In-Reply-To: <000001d43cf6$a97140a0$fc53c1e0$@mydomain.tld>
X-Loop: Auto reply
Precedence: junk
Return-Path: <customer_service@tpg.com.au>

Dear Customer, 
 
Thank you for contacting us.  We aim to respond to all enquiries within 1 business day. If the matter is urgent, please feel free to contact us at 13 14 23 (option 3).

If your concern is technical, you may contact our Helpdesk Support at 13 14 23 option 2. 

Should you wish to view your payments, update your credit card details or make other changes to your account, please visit www.tpg.com.au/account.

You may be able to find the answer to your question on TPG Community. It is a one stop shop for TPG customer help and support. Check it out today at community.tpg.com.au

Kind Regards, 
  
TPG Customer Service
Telephone: 13 14 23 (option 3)
Fax: 02 9850 0813
63-65 Waterloo Road, Macquarie Park NSW 2113
customer_service@tpg.com.au | www.tpg.com.au 

TPG Telecom (ASX: TPM)
Is this normal? Or maybe you guys have something against TPG? :)

Philb
Posts: 33
Joined: Fri Jul 25, 2003 11:02 pm
Location: Sydney, NSW, Australia

Re: Inbound dropped in Junk E-mail folder

Post by Philb » Mon Aug 27, 2018 2:13 am

After a bit more digging, it appears that the line below is used by TPG to prevent replies being sent to their automated emails.

Code: Select all

Precedence: junk
I'll be dumping them as an ISP soon, so it doesn't really matter.

The question arises, though, how do ME users know that emails are being dropped in the PO Junk E-mail folder?
I only delved into this because my postfix log showed delivery to ME as complete.

Philb
Posts: 33
Joined: Fri Jul 25, 2003 11:02 pm
Location: Sydney, NSW, Australia

Re: Inbound dropped in Junk E-mail folder

Post by Philb » Tue Aug 28, 2018 5:15 am

Finally found the solution under Servers > Localhost > Extensions.

Still puzzled regarding no notification that something has dropped in the Junk E-mail folder, though.

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