IMAP client issue

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ConsulTech
Posts: 6
Joined: Wed Jun 07, 2017 7:17 pm

IMAP client issue

Post by ConsulTech » Mon Oct 26, 2020 3:12 pm

I have a client using an online platform as part of an email tool. This platform using IMAP to connect to the mailbox and process email.
My Mailenable setup works. I have a certificate in place and using secure ports I get three different email clients to connect successfully. ( Outlook, Hexamail flow, and EM Client for reference) no issues.
But this tool can send mail so smtp is working it can sort of see IMAP emails( enough to realize their is mail, but can't download. The server( or client) seems to close the connection as soon as a fetch is issued. I noticed that the connection is closed with different codes when this tool fails as opposed to how Outlook etc. close the connection.

For example A successful out look session end this way
10/15/20 09:34:53 IMAP-IN 1028 IP REMOVED LOGOUT LOGOUT * BYE IMAP4rev1 server terminating connection 73 13 domain removed account name removed

notice the 73 13 after the connection termination
here is the tool
10/15/20 09:18:42 IMAP-IN 2688 IP REMOVED LOGOUT LOGOUT * BYE IMAP4rev1 server terminating connection 77 17 DOMAIN REMOVED ACCOUNT NAME removed

notice here the 77 17
Support from the tool says their stuff is working fine( of course they do) and its the server not working properly. I don't buy it.. but I'm trying to get any feedback into these different close codes which might point me in the right direction...

I'll also include the snippet of the search and fetch the Tool issues as maybe someone has some insight into why that's not working... as you can see it does a successful search and then try's to fetch all the messages and just immediately gets closed the same second after the fetch.....

any help would be really appreciated..

10/15/20 09:18:37 IMAP-IN 2852 IP REMOVED EXAMINE EXAMINE INBOX * FLAGS (\Deleted \Seen \Answered \Flagged \Draft $Forwarded $IsMailingList) 266 24 DOMAIN REMOVED ACCOUTN NAME REMOVED
10/15/20 09:18:38 IMAP-IN 5AE124649F914B7399613B6BFB7FC44C.MAI 2852 IP REMOVED SEARCH SEARCH SINCE 14-Oct-2020 * SEARCH 1056 1057 1058 1059 1060 1061 1062 1063 1064 1065 1066 1067 1068 1069 1070 1071 1072 1073 1074 1075 1076 1077 1078 1079 1080 1081 1082 1083 1084 1085 1086 1087 1088 1089 1090 1091 1092 1093 1094 1095 1096 1097 1098 1099 1100 1101 1102 1103 1104 1105 1106 1107 1108 1109 1110 1111 1112 1113 1114 1115 1116 1117 1118 1119 1120 1121 1122 1123 1124 1125 1126 1127 1128 1129 1130 1131 1132 1133 1134 1135 1136 1137 1138 1139 1140 1141 1142 1143 1144 1145 1146 1147 1148 1149 1150 1151 1152 1153 1154 1155 115 603 35 DOMAIN REMOVED ACCOUNT REMOVED
10/15/20 09:18:39 IMAP-IN 5AE124649F914B7399613B6BFB7FC44C.MAI 2852 IP REMOVED FETCH FETCH 1056,1057,1058,1059,1060,1061,1062,1063,1064,1065,1066,1067,1068,1069,1070,1071,1072,1073,1074,1075,1076,1077,1078,1079,1080,1081,1082,1083,1084,1085,1086,1087,1088,1089,1090,1091,1092,1093,1094,1095,1096,1097,1098,1099,1100,1101,1102,1103,1104,1105,1106,1107,1108,1109,1110,1111,1112,1113,1114,1115,1116,1117,1118,1119,1120,1121,1122,1123,1124,1125,1126,1127,1128,1129,1130,1131,1132,1133,1134,1135,1136,1137,1138,1139,1140,1141,1142,1143,1144,1145,1146,1147,1148,1149,1150,1151,1152,1153,1154,1155,1156,1157,1158,1159,1160,1161,1162,1163,1164,1165,1166 (RFC822.HEADER) 399569 587 DOMAIN REMOVED ACCOUNT REMOVED
10/15/20 09:18:39 IMAP-IN 2852 IP REMOVED LOGOUT LOGOUT * BYE IMAP4rev1 server terminating connection 77 17 DOMAIN REMOVED ACCOUNT REMOVED

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