Facing Issue with upgrading standard edition to professional

Discussions on webmail and the Professional version.
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jaswinder
Posts: 3
Joined: Wed Apr 28, 2010 7:00 pm

Facing Issue with upgrading standard edition to professional

Post by jaswinder »

Hi Everyone,

We have installed 9.2 plesk control panel on the server along with Mail Enable standard edition (free edition). Further we have upgrade MailEnable standard edition to professional edition manually. After Mail Enable was upgraded to professional edition we found some error under event logs with below.

Event Type: Error
Event Source: MailEnable
Event Category: None
Event ID: 1
Date: 4/27/2010
Time: 5:24:30 AM
User: N/A
Computer: SERVER NAME
Description:
General: (Mail Enable Authentication TD Provider error: 1008) an error occurred when accessing the resource: "E:\Program Files\Parallels\Plesk\Mail Servers\Mail Enable\Config\AUTH.TAB" as user "SERVER-NAME\IME_ADMIN". The error reported was: (5) Access is denied..

Regarding above error we have assigned appropriate permission to IME_ADMIN and below permission to IME_SYSTEM.

Type Object Name Access
MailEnable Store IME_STORE_GROUP FULL CONTROL
MailEnable\QUEUES IME_SYSTEM FULL
MailEnable\LOGGING IME_SYSTEM FULL
MailEnable\CONFIG IME_SYSTEM FULL
MailEnable\Bad Mail IME_SYSTEM FULL
MailEnable\Backup IME_SYSTEM FULL
MailEnable\Bin IME_SYSTEM READ+EXECUTE

Since we have upgraded MailEnable standard edition to professional edition we facing problem with duplicate mails. Suppose the mail sent on Monday is getting delivered continuously after couple of hours again and again.

Can anyone let me know what I can do to resolve this problem with duplicate mails? Or procedure to downgrade mailenable from professional edition to standard edition. Your early response would be appreciated.

MailEnable-Ben
Posts: 5858
Joined: Fri Jan 16, 2004 6:49 am
Location: Melbourne

Re: Facing Issue with upgrading standard edition to professional

Post by MailEnable-Ben »

To set the MailEnable permissions you need to complete the following commands on the server in a command prompt:

[Change the path for each directory to be the same on your server if it differs)

CACLS "C:\Program Files\Mail Enable\Config" /t /e /g IME_ADMIN:F

CACLS "C:\Program Files\Mail Enable\Queues" /t /e /g IME_ADMIN:F

CACLS "C:\Program Files\Mail Enable\Postoffices" /t /e /g IME_ADMIN:F

CACLS "C:\Program Files\Mail Enable\Queues" /t /e /g IME_SYSTEM:F

CACLS "C:\Program Files\Mail Enable\Logging" /t /e /g IME_SYSTEM:F

CACLS "C:\Program Files\Mail Enable\Bad Mail" /t /e /g IME_SYSTEM:F

CACLS "C:\Program Files\Mail Enable\Backup" /t /e /g IME_SYSTEM:F

CACLS "C:\Program Files\Mail Enable\Bin" /t /e /g IME_SYSTEM:R

CACLS "C:\Program Files\Mail Enable\Config" /t /e /g IME_SYSTEM:F

CACLS "C:\Program Files\Mail Enable\Postoffices" /t /e /g IME_STORE_GROUP:F

CACLS "C:\Program Files\Mail Enable\Bin\NetWebmail" /t /e /g IME_ADMIN:F

CACLS "C:\Program Files\Mail Enable\Bin\NetWebAdmin" /t /e /g IME_ADMIN:F

CACLS "C:\Program Files\Mail Enable\Bin\NetWebmail" /t /e /g IME_USER:R

CACLS "C:\Program Files\Mail Enable\Bin\NetWebAdmin" /t /e /g IME_USER:R

If the above does not work then you may need to complete the following:

Here is a stepped guide to setting the correct permissions on the MailEnable folders. Please give the IME_SYSTEM
accounts full control of the following folders and COPY inheritance down to all child files and folders.

-----------------------------------------------------------------------------------------------------
To copy the inheritance, complete this;
- Add the account IME_SYSTEM to the list in the security TAB for the folder permission then select the [Advanced] button

- Add a tick in the "Replace permission entries on all child objects with
entries shown here that apply to child objects"

- Press Apply
-----------------------------------------------------------------------------------------------------

MailEnable\LOGGING
IME_SYSTEM
FULL

MailEnable\Bad Mail
IME_SYSTEM
FULL

MailEnable\Backup
IME_SYSTEM
FULL

For the BIN directory add the IME_SYSTEM account as you did previously but grant only READ AND EXECUTE.

(Complete the permission inheritance in a similar way to the above method outlined)

MailEnable\Bin
IME_SYSTEM
READ+EXECUTE

For the Post Offices and Config directories add the IME_STORE_GROUP this group contains the IME_ADMIN and the
IME_SYSTEM


MailEnable Store (Post Offices)
IME_STORE_GROUP
FULL CONTROL

MailEnable\CONFIG
IME_STORE_GROUP
FULL CONTROL

MailEnable\QUEUES
IME_STORE_GROUP
FULL CONTROL


(Complete the permission inheritance in a similar way to the above method outlined)


Now give the IME_USER read and execute permissions on the NETWEBMAIL and
NETWEBADMIN folder and all child objects these folders are contained in the
MailEnable\BIN folder again COPY the inheritance.

(Complete the permission inheritance in a similar way to the above method outlined)

Restart all services Run the [Start]->Run->MEINstaller.exe->Option 2 -
"reset web mail permissions."

Finally recycle the MailEnable Application Pool in IIS (Right click - Recycle)


---------------------------------------------------------------------------------------------------------------------------------------------------
Duplicates occur for the following reasons:

http://www.mailenable.com/kb/Content/Ar ... D=me020470

You may also like to look into your AV program on the server if you run one. Usually you can exclude the MailEnable directories.
Regards,

Product Services
MailEnable Pty Ltd

To keep track of all ME company updates and version releases you should subscribe to the MailEnable list at http://www.mailenable.com or the RSS feed http://www.mailenable.com/rss.

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