Webmail error. Permissions problems??

Discussions on webmail and the Professional version.
Post Reply
fuegoletal
Posts: 11
Joined: Thu Aug 12, 2010 9:14 am

Webmail error. Permissions problems??

Post by fuegoletal »

I’ve installed mailenable professional version 3 on “Windows server 64 bit sp2” and Webmail is not working.

IIS says:Authentication error: “MailenableApppool: IME_Admin” and “Users credentials are invalid”
The utility diagnostic report says (webmail and webadmin sections):
webmail.domain.com (IIS://localhost/W3SVC/33/ROOT) : The anonymous IIS user for this site is IUSR. This should be IME_USER. Please see KB Article: ME020220

webmail. domain.com (IIS://localhost/W3SVC/33/ROOT) : The application name for this virtual directory is "". This should be either MEAdmin or MEWebMail. Please see KB Article: ME020435

webmail. domain.com (IIS://localhost/W3SVC/33/ROOT) : The application pool for this site is webmail.dateunrespiro.com. This should be "MailEnableAppPool". Please see KB Article: ME020435


I tried to fix the problem executing “meinstaller.exe”, and clicking on option 2 and 3, but the logs says:
----------------------------------------log------------------------------------------
09/11/2011 12:24:27 Setting password for user IME_ADMIN failed with error number 2245. Check password policies on server.
09/11/2011 12:24:27 Installing MailEnable webmail starting on miércoles, 09 de noviembre de 2011 at 12:24:27
09/11/2011 12:24:27 Setting access to existing ISAPI Filters/Extensions
09/11/2011 12:24:27 Setting access to IIS://localhost/w3svc/Filters/ASP.Net_2.0.50727.0
09/11/2011 12:24:27 Grant Single Directory Owner Read Access: Granting IME_USER access to C:\Windows\Microsoft.NET\Framework\v2.0.50727\aspnet_filter.dll
09/11/2011 12:24:27 Running: "C:\Windows\system32\CACLS.EXE" "C:\Windows\Microsoft.NET\Framework\v2.0.50727\aspnet_filter.dll" /e /g IME_USER:R
09/11/2011 12:24:27 Grant Owner Access: "C:\Windows\system32\CACLS.EXE" "C:\Windows\Microsoft.NET\Framework\v2.0.50727\aspnet_filter.dll" /e /g IME_USER:R returned code: 5. Attempting Permission Reordering.
09/11/2011 12:24:33 Changing (/G) for account: IME_USER
09/11/2011 12:24:33 Error: Error Code = 5
09/11/2011 12:24:33 Grant Single Directory Owner Read Access: Granting IME_ADMIN access to C:\Windows\Microsoft.NET\Framework\v2.0.50727\aspnet_filter.dll
09/11/2011 12:24:33 Running: "C:\Windows\system32\CACLS.EXE" "C:\Windows\Microsoft.NET\Framework\v2.0.50727\aspnet_filter.dll" /e /g IME_ADMIN:R
09/11/2011 12:24:33 Grant Owner Access: "C:\Windows\system32\CACLS.EXE" "C:\Windows\Microsoft.NET\Framework\v2.0.50727\aspnet_filter.dll" /e /g IME_ADMIN:R returned code: 5. Attempting Permission Reordering.
09/11/2011 12:24:33 Changing (/G) for account: IME_ADMIN
09/11/2011 12:24:33 Error: Error Code = 5
09/11/2011 12:24:33 Setting access to IIS://localhost/w3svc/Filters/ASP.Net_2.0.50727-64
09/11/2011 12:24:33 Grant Single Directory Owner Read Access: Granting IME_USER access to C:\Windows\Microsoft.NET\Framework64\v2.0.50727\aspnet_filter.dll
09/11/2011 12:24:33 Running: "C:\Windows\system32\CACLS.EXE" "C:\Windows\Microsoft.NET\Framework64\v2.0.50727\aspnet_filter.dll" /e /g IME_USER:R
09/11/2011 12:24:33 Grant Owner Access: "C:\Windows\system32\CACLS.EXE" "C:\Windows\Microsoft.NET\Framework64\v2.0.50727\aspnet_filter.dll" /e /g IME_USER:R returned code: 5. Attempting Permission Reordering.
09/11/2011 12:24:33 Changing (/G) for account: IME_USER
09/11/2011 12:24:33 Error: Error Code = 5
09/11/2011 12:24:33 Grant Single Directory Owner Read Access: Granting IME_ADMIN access to C:\Windows\Microsoft.NET\Framework64\v2.0.50727\aspnet_filter.dll
09/11/2011 12:24:33 Running: "C:\Windows\system32\CACLS.EXE" "C:\Windows\Microsoft.NET\Framework64\v2.0.50727\aspnet_filter.dll" /e /g IME_ADMIN:R
09/11/2011 12:24:33 Grant Owner Access: "C:\Windows\system32\CACLS.EXE" "C:\Windows\Microsoft.NET\Framework64\v2.0.50727\aspnet_filter.dll" /e /g IME_ADMIN:R returned code: 5. Attempting Permission Reordering.
09/11/2011 12:24:33 Changing (/G) for account: IME_ADMIN
09/11/2011 12:24:33 Error: Error Code = 5
09/11/2011 12:24:33 Setting access to IIS://localhost/w3svc/Filters/ASP.Net_2.0_for_V1.1
09/11/2011 12:24:33 Grant Single Directory Owner Read Access: Granting IME_USER access to C:\Windows\Microsoft.NET\Framework\v2.0.50727\aspnet_filter.dll
09/11/2011 12:24:33 Running: "C:\Windows\system32\CACLS.EXE" "C:\Windows\Microsoft.NET\Framework\v2.0.50727\aspnet_filter.dll" /e /g IME_USER:R
09/11/2011 12:24:33 Grant Owner Access: "C:\Windows\system32\CACLS.EXE" "C:\Windows\Microsoft.NET\Framework\v2.0.50727\aspnet_filter.dll" /e /g IME_USER:R returned code: 5. Attempting Permission Reordering.
09/11/2011 12:24:33 Changing (/G) for account: IME_USER
09/11/2011 12:24:33 Error: Error Code = 5
09/11/2011 12:24:33 Grant Single Directory Owner Read Access: Granting IME_ADMIN access to C:\Windows\Microsoft.NET\Framework\v2.0.50727\aspnet_filter.dll
09/11/2011 12:24:33 Running: "C:\Windows\system32\CACLS.EXE" "C:\Windows\Microsoft.NET\Framework\v2.0.50727\aspnet_filter.dll" /e /g IME_ADMIN:R
09/11/2011 12:24:34 Grant Owner Access: "C:\Windows\system32\CACLS.EXE" "C:\Windows\Microsoft.NET\Framework\v2.0.50727\aspnet_filter.dll" /e /g IME_ADMIN:R returned code: 5. Attempting Permission Reordering.
09/11/2011 12:24:34 Changing (/G) for account: IME_ADMIN
09/11/2011 12:24:34 Error: Error Code = 5
09/11/2011 12:24:34 Setting access to IIS://localhost/w3svc/Filters/ASP.Net_4.0_64bit
09/11/2011 12:24:34 Grant Single Directory Owner Read Access: Granting IME_USER access to C:\Windows\Microsoft.NET\Framework64\v4.0.30319\aspnet_filter.dll
09/11/2011 12:24:34 Running: "C:\Windows\system32\CACLS.EXE" "C:\Windows\Microsoft.NET\Framework64\v4.0.30319\aspnet_filter.dll" /e /g IME_USER:R
09/11/2011 12:24:34 Grant Single Directory Owner Read Access: Granting IME_ADMIN access to C:\Windows\Microsoft.NET\Framework64\v4.0.30319\aspnet_filter.dll
09/11/2011 12:24:34 Running: "C:\Windows\system32\CACLS.EXE" "C:\Windows\Microsoft.NET\Framework64\v4.0.30319\aspnet_filter.dll" /e /g IME_ADMIN:R
09/11/2011 12:24:34 Setting access to IIS://localhost/w3svc/Filters/ASP.Net_4.0_32bit
09/11/2011 12:24:34 Grant Single Directory Owner Read Access: Granting IME_USER access to C:\Windows\Microsoft.NET\Framework\v4.0.30319\aspnet_filter.dll
09/11/2011 12:24:34 Running: "C:\Windows\system32\CACLS.EXE" "C:\Windows\Microsoft.NET\Framework\v4.0.30319\aspnet_filter.dll" /e /g IME_USER:R
09/11/2011 12:24:34 Grant Single Directory Owner Read Access: Granting IME_ADMIN access to C:\Windows\Microsoft.NET\Framework\v4.0.30319\aspnet_filter.dll
09/11/2011 12:24:34 Running: "C:\Windows\system32\CACLS.EXE" "C:\Windows\Microsoft.NET\Framework\v4.0.30319\aspnet_filter.dll" /e /g IME_ADMIN:R
09/11/2011 12:24:34 Successfully added user IME_USER
09/11/2011 12:24:34 Adding IME_USER to group Users
09/11/2011 12:24:34 Setting account Privileges for IME_USER
09/11/2011 12:24:34 Granting IME_USER SeNetworkLogonRight
09/11/2011 12:24:34 Granting IME_USER SeBatchLogonRight
09/11/2011 12:24:35 Granting IME_USER SeInteractiveLogonRight
09/11/2011 12:24:35 Granting IME_USER SeAuditPrivilege
09/11/2011 12:24:35 Setting password for user IME_USER failed with error number 2245. Check password policies on server.
09/11/2011 12:24:35 Successfully added user IME_ADMIN
09/11/2011 12:24:35 Setting account Privileges for IME_ADMIN
09/11/2011 12:24:35 Granting IME_ADMIN SeTcbPrivilege
09/11/2011 12:24:35 Granting IME_ADMIN SeNetworkLogonRight
09/11/2011 12:24:36 Granting IME_ADMIN SeBatchLogonRight
09/11/2011 12:24:36 Granting IME_ADMIN SeCreateTokenPrivilege
09/11/2011 12:24:36 Granting IME_ADMIN SeInteractiveLogonRight
09/11/2011 12:24:37 Granting IME_ADMIN SeInteractiveLogonRight
09/11/2011 12:24:37 Granting IME_ADMIN SeIncreaseQuotaPrivilege
09/11/2011 12:24:37 Granting IME_ADMIN SeServiceLogonRight
09/11/2011 12:24:38 Granting IME_ADMIN SeAuditPrivilege
09/11/2011 12:24:38 Adding IME_ADMIN to group Users
09/11/2011 12:24:38 ProgIDs in Mail Enable package
09/11/2011 12:24:38 MEWebMail.Session
09/11/2011 12:24:38 MEWebMail.FileHandler
09/11/2011 12:24:38 MEWebMail.Directory
09/11/2011 12:24:38 MEWebMail.Login
09/11/2011 12:24:38 MEWebMail.Postoffice
09/11/2011 12:24:38 MEWebMail.MailFolder
09/11/2011 12:24:38 MEWebMail.MailMessage
09/11/2011 12:24:38 MEWebMail.MailMessages
09/11/2011 12:24:38 MEWebMail.MailFolders
09/11/2011 12:24:38 MEWebMail.Mailbox
09/11/2011 12:24:38 MEWebMail.Filter
09/11/2011 12:24:38 MEWebMail.WMCalendar
09/11/2011 12:24:38 MEWebMail.TabBar
09/11/2011 12:24:38 MEWebMail.WMFolders
09/11/2011 12:24:38 MEWebMail.Features
09/11/2011 12:24:38 MEWebMail.FileUpload
09/11/2011 12:24:38 MEWebMail.Attachment
09/11/2011 12:24:38 MEWebMail.Contacts
09/11/2011 12:24:38 MEWebMail.ASPNode
09/11/2011 12:24:38 MEWebMail.ASPNodes
09/11/2011 12:24:38 MEWebMail.ASPTreeView
09/11/2011 12:24:38 MEWebMail.Criteria
09/11/2011 12:24:38 MEWebMail.Task
09/11/2011 12:24:38 MEWebMail.WMAppointment
09/11/2011 12:24:38 MEWebMail.WMAppointmentItem
09/11/2011 12:24:38 MEWebMail.AppointmentItem
09/11/2011 12:24:38 MEWebMail.Appointment
09/11/2011 12:24:38 MEWebMail.FreeBusy
09/11/2011 12:24:38 MEWebMail.SystemOption
09/11/2011 12:24:38 MEWebMail.List
09/11/2011 12:24:38 MEWebMail.AddressMap
09/11/2011 12:24:38 MEWebMail.Options
09/11/2011 12:24:38 MEWebMail.POPRetreiver
09/11/2011 12:24:38 MEWebMail.Contact
09/11/2011 12:24:38 MEWebMail.Attachments
09/11/2011 12:24:38 MEWebMail.MailRecipients
09/11/2011 12:24:38 Setting password for user IME_ADMIN failed with error number 2245. Check password policies on server.
09/11/2011 12:24:38 Checking Message Store Permissions
09/11/2011 12:24:38 Granting access to C:\PROGRA~2\MAILEN~1\Bin for IME_ADMIN
09/11/2011 12:24:38 Grant Owner Read Access: Granting IME_ADMIN access to C:\PROGRA~2\MAILEN~1\Bin
09/11/2011 12:24:38 Running: "C:\Windows\system32\CACLS.EXE" "C:\PROGRA~2\MAILEN~1\Bin" /e /t /g IME_ADMIN:R
09/11/2011 12:24:40 Granting access to bin64 for IME_ADMIN
09/11/2011 12:24:40 Grant Owner Read Access: Granting IME_ADMIN access to C:\PROGRA~2\MAILEN~1\Bin64
09/11/2011 12:24:40 Running: "C:\Windows\system32\CACLS.EXE" "C:\PROGRA~2\MAILEN~1\Bin64" /e /t /g IME_ADMIN:R
09/11/2011 12:24:40 Granting access to webmail for IME_ADMIN
09/11/2011 12:24:40 Grant Owner Read Access: Granting IME_USER access to C:\PROGRA~2\MAILEN~1\Bin\NetWebMail
09/11/2011 12:24:40 Running: "C:\Windows\system32\CACLS.EXE" "C:\PROGRA~2\MAILEN~1\Bin\NetWebMail" /e /t /g IME_USER:R
09/11/2011 12:24:41 Running: "C:\Windows\system32\CACLS.EXE" "C:\PROGRA~2\MAILEN~1\Bin\NetWebMail\HooDoo\Skins" /e /t /g IME_ADMIN:F
09/11/2011 12:24:41 Running: "C:\Windows\system32\CACLS.EXE" "C:\PROGRA~2\MAILEN~1\Bin\NetWebMail\HooDoo\Skins" /e /t /g :F
09/11/2011 12:24:41 Checking if DLL is already installed: MEAPWMS.DLL
09/11/2011 12:24:42 Checking package: Mail Enable
09/11/2011 12:24:42 Checking class: MEWebMail.MailRecipients in DLL:C:\PROGRA~2\MAILEN~1\Bin\MEAPWMS.DLL
09/11/2011 12:24:42 Webmail DLL found under package. It will be removed from package: Mail Enable
09/11/2011 12:24:54 Removed DLL :MEAPWMS.DLL from Mail Enable
09/11/2011 12:24:54 Checking package: COM+ Utilities
09/11/2011 12:24:54 Checking class: RemoteHelper.RemoteHelper in DLL:C:\Windows\system32\stclient.dll
09/11/2011 12:24:54 Checking class: TxCTx.TransactionContext in DLL:C:\Windows\system32\comsvcs.dll
09/11/2011 12:24:54 Checking class: TxCTx.TransactionContextEx in DLL:C:\Windows\system32\comsvcs.dll
09/11/2011 12:24:54 Checking class: QC.Recorder in DLL:C:\Windows\system32\comsvcs.dll
09/11/2011 12:24:54 Checking class: QC.ListenerHelper in DLL:C:\Windows\system32\comsvcs.dll
09/11/2011 12:24:54 Checking package: COM+ QC Dead Letter Queue Listener
09/11/2011 12:24:54 Checking class: QC.DLQListener in DLL:C:\Windows\system32\comsvcs.dll
09/11/2011 12:24:54 Checking package: COM+ Explorer
09/11/2011 12:24:54 Checking class: COMEXPS.CTrkEvntListener in DLL:C:\Windows\system32\comuid.dll
09/11/2011 12:24:54 Checking package: COM+ Utilities (32 bit)
09/11/2011 12:24:54 Checking class: RemoteHelper.RemoteHelper in DLL:C:\Windows\system32\stclient.dll
09/11/2011 12:24:54 Checking class: TxCTx.TransactionContext in DLL:C:\Windows\system32\comsvcs.dll
09/11/2011 12:24:54 Checking class: TxCTx.TransactionContextEx in DLL:C:\Windows\system32\comsvcs.dll
09/11/2011 12:24:54 Checking class: QC.Recorder in DLL:C:\Windows\system32\comsvcs.dll
09/11/2011 12:24:54 Checking class: QC.ListenerHelper in DLL:C:\Windows\system32\comsvcs.dll
09/11/2011 12:24:54 Checking package: System Application
09/11/2011 12:24:54 Checking class: Catsrv.CatalogServer in DLL:C:\Windows\system32\catsrv.dll
09/11/2011 12:24:54 Checking class: EventPublisher.EventPublisher in DLL:C:\Windows\system32\comsvcs.dll
09/11/2011 12:24:54 Checking class: COMSVCS.TrackerServer in DLL:C:\Windows\system32\comsvcs.dll
09/11/2011 12:24:54 Checking class: Mts.MtsGrp in DLL:C:\Windows\system32\comsvcs.dll
09/11/2011 12:24:54 Checking class: Pdump.ProcessDump in DLL:C:\Windows\system32\comsvcs.dll
09/11/2011 12:24:54 Checking whether Mail Enable package exists in Win2k+
09/11/2011 12:24:54 Mail Enable package exists
09/11/2011 12:24:54 An error occurred setting the identity of the Mail Enable package. The system returned the error (-2146368492): Method '~' of object '~' failed
09/11/2011 12:24:54 Removing DLLs from package
09/11/2011 12:24:54 Removed DLL :MEAPWMS.DLL from Mail Enable
09/11/2011 12:24:54 Adding DLLs to package
09/11/2011 12:24:54 Installing DLL C:\PROGRA~2\MAILEN~1\Bin\MEAPWMS.DLL into package Win2k+
09/11/2011 12:24:58 Checking whether Mail Enable Administration package exists in Win2k+
09/11/2011 12:24:59 Running: "C:\Windows\system32\CACLS.EXE" "C:\PROGRA~2\MAILEN~1\Bin\NetWebMail\web.config" /e /t /g :F
09/11/2011 12:24:59 Running: "C:\Windows\system32\CACLS.EXE" "C:\PROGRA~2\MAILEN~1\Bin\NetWebMail\web.config" /e /t /g IME_ADMIN:F
09/11/2011 12:24:59 Running:cmd /c echo y| "C:\PROGRA~2\MAILEN~1\Bin\aspnet_setreg.EXE" -k:"SOFTWARE\AspNetIdentity\WebMail" -u:IME_ADMIN -p:*****
09/11/2011 12:24:59 Running:cmd /c echo y| "C:\PROGRA~2\MAILEN~1\Bin\SETACL.EXE" "\\LWWF500\MACHINE\SOFTWARE\AspNetIdentity\WebMail\ASPNET_SETREG" /registry /grant IWAM_LWWF500 /read
09/11/2011 12:24:59 Running:cmd /c echo y| "C:\PROGRA~2\MAILEN~1\Bin\SETACL.EXE" "\\LWWF500\MACHINE\SOFTWARE\AspNetIdentity\WebMail\ASPNET_SETREG" /registry /grant IME_ADMIN /read
09/11/2011 12:24:59 Running:cmd /c echo y| "C:\PROGRA~2\MAILEN~1\Bin\SETACL.EXE" "\\LWWF500\MACHINE\SOFTWARE\AspNetIdentity\WebMail\ASPNET_SETREG" /registry /grant ASPNET /read
09/11/2011 12:24:59 Running:cmd /c echo y| "C:\PROGRA~2\MAILEN~1\Bin\SETACL.EXE" "\\LWWF500\MACHINE\SOFTWARE\AspNetIdentity\WebMail\ASPNET_SETREG" /registry /grant IME_USER /read
09/11/2011 12:24:59 Creating Web Directory for WebMail
09/11/2011 12:24:59 Adding account (IME_ADMIN) to IIS_WPG group
09/11/2011 12:25:04 Configuring Existing Application Pool (MailEnableAppPool)
09/11/2011 12:25:04 Creating Web Directory for: IIS://localhost/w3svc/3/ROOT/MEWebMail
09/11/2011 12:25:05 Grant Single Directory Owner Read Access: Granting IME_ADMIN access to C:\inetpub\wwwroot\dateunrespiro.com
09/11/2011 12:25:05 Running: "C:\Windows\system32\CACLS.EXE" "C:\inetpub\wwwroot\dateunrespiro.com" /e /g IME_ADMIN:R
09/11/2011 12:25:05 Setting Proxy Accounts
09/11/2011 12:25:05 (Web URI Detection): -2147024893 - Automation error
The system cannot find the path specified. when checking for IIS://localhost/w3svc/2/ROOT/MEWebMail
09/11/2011 12:25:06 (Web URI Detection): -2147024893 - Automation error
The system cannot find the path specified. when checking for IIS://localhost/w3svc/4/ROOT/MEWebMail
09/11/2011 12:25:06 (Web URI Detection): -2147024893 - Automation error
The system cannot find the path specified. when checking for IIS://localhost/w3svc/5/ROOT/MEWebMail
……
09/11/2011 12:25:07 Setting default document to ASPX
09/11/2011 12:25:07 Setting default documents for: IIS://localhost/w3svc/3/ROOT/MEWebMail
09/11/2011 12:25:08 Updating registry
09/11/2011 12:25:08 END INSTALLATION - WEBMAIL
09/11/2011 12:25:08 Running:cmd /c echo y| "C:\PROGRA~2\MAILEN~1\Bin\aspnet_setreg.EXE" -k:"SOFTWARE\AspNetIdentity\WebAdmin" -u:IME_ADMIN -p:*****
09/11/2011 12:25:08 Running:cmd /c echo y| "C:\PROGRA~2\MAILEN~1\Bin\SETACL.EXE" "\\LWWF500\MACHINE\SOFTWARE\AspNetIdentity\WebAdmin\ASPNET_SETREG" /registry /grant IWAM_LWWF500 /read
09/11/2011 12:25:08 Running:cmd /c echo y| "C:\PROGRA~2\MAILEN~1\Bin\SETACL.EXE" "\\LWWF500\MACHINE\SOFTWARE\AspNetIdentity\WebAdmin\ASPNET_SETREG" /registry /grant IME_ADMIN /read
09/11/2011 12:25:08 Running:cmd /c echo y| "C:\PROGRA~2\MAILEN~1\Bin\SETACL.EXE" "\\LWWF500\MACHINE\SOFTWARE\AspNetIdentity\WebAdmin\ASPNET_SETREG" /registry /grant ASPNET /read
09/11/2011 12:25:08 Running:cmd /c echo y| "C:\PROGRA~2\MAILEN~1\Bin\SETACL.EXE" "\\LWWF500\MACHINE\SOFTWARE\AspNetIdentity\WebAdmin\ASPNET_SETREG" /registry /grant IME_USER /read
----------------end log--------------

What can i do?
Thanks you.

MailEnable-Ben
Posts: 5858
Joined: Fri Jan 16, 2004 6:49 am
Location: Melbourne

Re: Webmail error. Permissions problems??

Post by MailEnable-Ben »

try this:

Run MEInstaller (Start->Run->meinstaller.exe)
Select option 2 and set a new complex password (you dont need to remeber it)
Restart IIS

Retry your web mail to see if it helps. The above option will resest the password for the IME_ADMIN account and then change this in the web mail properties where required such as for the MailEnable Application Pool.
Regards,

Product Services
MailEnable Pty Ltd

To keep track of all ME company updates and version releases you should subscribe to the MailEnable list at http://www.mailenable.com or the RSS feed http://www.mailenable.com/rss.

fuegoletal
Posts: 11
Joined: Thu Aug 12, 2010 9:14 am

Re: Webmail error. Permissions problems??

Post by fuegoletal »

Thank you very much. It's working!
Idid exactly what you said and in IIs, option "basic Settings", changed the application pool called "asp net v4.0 MAilenableAppPool" for the "MailEnableAppPool"
Sorry for my english. :)

Post Reply