MailEnableAdmin tool no longer showing Inbox Messages count

Discussions on webmail and the Professional version.
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toddhutch
Posts: 2
Joined: Tue Feb 26, 2019 5:27 pm

MailEnableAdmin tool no longer showing Inbox Messages count

Post by toddhutch » Tue Feb 26, 2019 5:35 pm

We just upgraded from 9 to 10, and then to Pro. The count of the messages in the inbox are showing N/A. I created a new mailbox called test, and sent a message to it, the size increased but the inbox messages count shows N/A.

Our Postoffices folder is on a different drive then the default installation, and when we upgraded it looked like everything worked correctly. I did receive a note when going from 10 standard to 10 pro that the MEinstall might need to be ran to finish webmail, which we don't use. In an attempt to fix this issue, I did go into the too and completed that task.
Annotation 2019-02-26 113041.jpg
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MailEnable-Ian
Site Admin
Posts: 9028
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: MailEnableAdmin tool no longer showing Inbox Messages count

Post by MailEnable-Ian » Wed Feb 27, 2019 4:35 am

Hi,

http://www.mailenable.com/documentation ... ation.html

Set the option for "When displaying the mailbox list, disk usage is determined" to "Calculate Sizes". Close and reopen the administration console.
Regards,

Ian Margarone
MailEnable Support

toddhutch
Posts: 2
Joined: Tue Feb 26, 2019 5:27 pm

Re: MailEnableAdmin tool no longer showing Inbox Messages count

Post by toddhutch » Wed Feb 27, 2019 5:42 pm

Thank you, that worked. To help other people running into this issue in the future, could the documentation be updated to reflect that choosing that option will show the message count in the Inbox Messages column? I had read that documentation and since there was no reference to Inbox Messages, I didn't try it. :D

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