Cannot create folders in webmail

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marcotibben
Posts: 15
Joined: Fri Aug 31, 2012 2:59 pm

Cannot create folders in webmail

Post by marcotibben » Mon Feb 24, 2020 3:12 pm

Hello..

In webmail, right mouse on a mailbox or folder and selecting 'create folder' does exactly nothing.. no popup or no new folder.. just nothing..
tried on laptops en ipad, with chrome and edge.. but.. nothing.. also tried multiple different accounts, all with the same result..
using 'new folder' under the 'more' option also nothing..

any idea Ian?

Mailenable Pro 10.29, windows server 2019
IME_ADMIN and IME_STORE both have full permissions on the folder

MailEnable-Ian
Site Admin
Posts: 9227
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Cannot create folders in webmail

Post by MailEnable-Ian » Mon Feb 24, 2020 10:56 pm

Hi,

Try and access web mail locally on the server to see if exhibits the same behavior. If not then you may have firewall causing problems with the requests to the server.
Regards,

Ian Margarone
MailEnable Support

marcotibben
Posts: 15
Joined: Fri Aug 31, 2012 2:59 pm

Re: Cannot create folders in webmail

Post by marcotibben » Thu Mar 05, 2020 10:17 am

Hi Ian,

Thanks for the reply..

tried mewebmail.localhost and still nothing happens when trying to create a folder in webmail...
i fail to see why being able to do everything in webmail, but NOT create a folder relates to a firewall problem?

so.. the problem still exists..

MailEnable-Ian
Site Admin
Posts: 9227
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Cannot create folders in webmail

Post by MailEnable-Ian » Thu Mar 05, 2020 11:09 pm

Hi,

Best way forward would be to lodge a support ticket via our support form below and provide access to the server so that a MailEnable technician can check in more detail.

https://www.mailenable.com/support/step1.asp
Regards,

Ian Margarone
MailEnable Support

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