Post Office Connector deleting emails

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solucionmike
Posts: 109
Joined: Sat Dec 10, 2005 6:37 pm
Location: Mexico
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Post Office Connector deleting emails

Post by solucionmike » Fri Jan 15, 2021 4:57 am

Hi,
I have the ME Professional version 10.31

I noticed an Email marked as Junk was deleted once passed to the Post Office Connector - see trace below.

[D8DD01233D154BC4AD84C14C03CECB6A.MAI] was routed by the MTA from the SMTP Inbound Queue to the Postoffice Connector (SF) Outbound Queue with a Message ID of [3E07316BA0F14B7C826876F9011BBBAE.MAI]
01/12/21 17:10:24 [3E07316BA0F14B7C826876F9011BBBAE.MAI] Message not redirected since marked as junk. Message will be deleted.

Importantly none of my SPAM Filters have an action to Delete any Emails they all have either Deliver to Junk or Mark as SPAM - and nothing set to DELETE.

Does anyone know why MailEnable would delete the email because it was marked as as junk?

Please help.

Mike
Mike May

MailEnable-Ian
Site Admin
Posts: 9321
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Post Office Connector deleting emails

Post by MailEnable-Ian » Mon Feb 01, 2021 12:56 am

Hi,

Can you review the following article and ensure the reg key mentioned in the article is not enabled.

https://www.mailenable.com/kb/content/article.asp?ID=ME020480
Regards,

Ian Margarone
MailEnable Support

solucionmike
Posts: 109
Joined: Sat Dec 10, 2005 6:37 pm
Location: Mexico
Contact:

Re: Post Office Connector deleting emails

Post by solucionmike » Mon Feb 01, 2021 3:26 am

Hi Ian,
I have removed that Registry Key:
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Mail Enable\Mail Enable\Connectors\SF]
"Redirect Junk Mail"=dword:00000000
and restarted all ME services.
Lets hope that stops emails destined for the Junk E-mail folder from being deleted (i would have thought this setting would still allow the email to be delivered to the original recipient and only stop delivery to the redirected recipients).
Thanks
Mike
Mike May

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