Upgrading to 7.06 from 7.02 has broken webmail

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ajberry
Posts: 16
Joined: Wed Apr 24, 2013 10:16 am

Upgrading to 7.06 from 7.02 has broken webmail

Post by ajberry »

Hi,

Since upgrading MailEnable enterprise from 7.02 to 7.06, I have now got an issue with webmail.

I can login to webmail, but when I click on my inbox I get the following error:

---------------------------
Message from webpage
---------------------------
Server communication failure. Please refresh your browser and try again.
---------------------------
OK
---------------------------


Wondering if anyone else has had this issue?

EDIT - A Quick update. The Mobile version still works fine, it's just the desktop site that doesn't work.

HitNet
Posts: 6
Joined: Fri Apr 26, 2013 11:48 pm

Re: Upgrading to 7.06 from 7.02 has broken webmail

Post by HitNet »

We are also having this issue ever since we updates to 7.06
Users cannot use web mail. when they login they get a PLEASE WAIT bar that never goes away the only thing they can do is log off.

kiamori
Posts: 329
Joined: Wed Nov 04, 2009 1:39 am
Contact:

Re: Upgrading to 7.06 from 7.02 has broken webmail

Post by kiamori »

First try reinstalling 7.06 and if that doesn't fix it try renaming the folder.xml and/or the index.xml file for the affected mailbox. If this fixed the problem you maybe need to remove them all so the mailboxes are rebuilt.

I am using 7.06 without this problem.

HitNet
Posts: 6
Joined: Fri Apr 26, 2013 11:48 pm

Re: Upgrading to 7.06 from 7.02 has broken webmail

Post by HitNet »

Didn't work.
It did create a new folder.xml.

Tried to reinstall 7.06 and nothing.

rfwilliams777
Posts: 1370
Joined: Thu Nov 11, 2004 5:26 pm
Location: Kingsville, Texas

Re: Upgrading to 7.06 from 7.02 has broken webmail

Post by rfwilliams777 »

Try the MEInstaller and have it reload the webmail. If you haven't restarted your server, I would highly recommend doing that.
Robert Williams, Owner
www.WilliamsWebSolutions.com
#1 in MailEnable Business-Class Email Hosting - Switch to Williams Web Solutions and we will migrate your accounts to us for FREE!
We can be hired to help you with your Mail Enable server, too!

HitNet
Posts: 6
Joined: Fri Apr 26, 2013 11:48 pm

Re: Upgrading to 7.06 from 7.02 has broken webmail

Post by HitNet »

It is asking for a password.
I don't think a password was entered during the install.

rfwilliams777
Posts: 1370
Joined: Thu Nov 11, 2004 5:26 pm
Location: Kingsville, Texas

Re: Upgrading to 7.06 from 7.02 has broken webmail

Post by rfwilliams777 »

Really? That almost sounds like a permisssions issue. Rerun that permissions thing from the MEInstaller.
Robert Williams, Owner
www.WilliamsWebSolutions.com
#1 in MailEnable Business-Class Email Hosting - Switch to Williams Web Solutions and we will migrate your accounts to us for FREE!
We can be hired to help you with your Mail Enable server, too!

kiamori
Posts: 329
Joined: Wed Nov 04, 2009 1:39 am
Contact:

Re: Upgrading to 7.06 from 7.02 has broken webmail

Post by kiamori »

You can also use the installer tool to fix a lot of problems without doing a full reinstall, it's located in the main /bin/ folder and it's called MEInstaller.exe

HitNet
Posts: 6
Joined: Fri Apr 26, 2013 11:48 pm

Re: Upgrading to 7.06 from 7.02 has broken webmail

Post by HitNet »

I have done everything.

I reboot.
Ran MEInstaller
Click on Common Installation (File Permissions) Get a popup that" Please enter the password for the MailEnable Service Accounts (IME_Admin and IME_URSER) This password should be alphanumeric and 8 characters or longer.

Do I have to enter a new password or is it asking me for a existing password.
I also have the latest plesk control panel installed.

Thanks in advance.

Tracy

kiamori
Posts: 329
Joined: Wed Nov 04, 2009 1:39 am
Contact:

Re: Upgrading to 7.06 from 7.02 has broken webmail

Post by kiamori »

Could very well be plesk cp mucking with your IIS permissions.

You can try making a new site in IIS just for testing, use an internal address as not to compromise your system and set it up with "IIS AppPool\website" permissions then give that user full access to the ME folder(s).

See if you can access the web locally, otherwise download sysinternals process monitor to check for access failures.

cardidemonaco
Posts: 7
Joined: Thu Aug 27, 2009 1:26 pm

Re: Upgrading to 7.06 from 7.02 has broken webmail

Post by cardidemonaco »

We had the same problem...

Use MEInstaller to "Reset IIS Virtual Directory Configuration settings for ASP/ASPX Platform". We are currently using .NET 4 64-bit, but you may need to use something different.

HitNet
Posts: 6
Joined: Fri Apr 26, 2013 11:48 pm

Re: Upgrading to 7.06 from 7.02 has broken webmail

Post by HitNet »

BINGO!!!!!! Thank You.

I did that but I did .net 4 64bit cause my system is 64bit and has 4.5 on it. So I went down the list and is ended up being .net2.0 32bit.

I think is is because we have Plesk and it installed MailEnable in the sys32.

Thanks.

ajberry
Posts: 16
Joined: Wed Apr 24, 2013 10:16 am

Re: Upgrading to 7.06 from 7.02 has broken webmail

Post by ajberry »

Updating to 7.07 has fixed this issue.

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