messages sitting in outbound queue

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rfwilliams777
Posts: 1323
Joined: Thu Nov 11, 2004 5:26 pm
Location: Kingsville, Texas

messages sitting in outbound queue

Post by rfwilliams777 » Tue May 07, 2013 8:58 pm

I have a strange oddity and I don't know why this is happening. I am able to send and receive e-mails fine as well as lots of other people; however, there are about 60 e-mails sitting in the outbound queue that had been sitting there (some) for days. Is there a way I can find out why? Is this a ghosting issue (like something isn't clearing)? I can manually delete them, but I want to know why this is happening and not wishing to delete something that was important that never got sent or was important, did get sent, but wasn't cleared in the queue.
Robert Williams, Owner
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rfwilliams777
Posts: 1323
Joined: Thu Nov 11, 2004 5:26 pm
Location: Kingsville, Texas

Re: messages sitting in outbound queue

Post by rfwilliams777 » Wed May 08, 2013 2:42 pm

I found where the further information is located. I am seeing this:

Fork/Split: Message ID [3BF012B9B5A64CE398A3595EE5702B82.MAI] requeued/split into 1 messages for delivery to target domains.
Queued: Message ID [3BF012B9B5A64CE398A3595EE5702B82.MAI] queued for delivery to the domain [cityofcorpuschristi.com] at the SMTP Outbound Queue with a new Message ID of [3BF012B9B5A64CE398A3595EE5702B82.MAI]


Debug delivery information for Message ID [3BF012B9B5A64CE398A3595EE5702B82.MAI]
05/08/13 09:19:17 ME-I0018: [77DE4EA443DE47C5AF034C06BE23C013.MAI] Outbound message from ([SMTP:edc@kingsville.org]) requeued as [3BF012B9B5A64CE398A3595EE5702B82.MAI] to the target domain [cityofcorpuschristi.com]
05/08/13 09:19:18 ME-I0026: [3BF012B9B5A64CE398A3595EE5702B82.MAI] Sending message
05/08/13 09:19:18 ME-IXXXX: [3BF012B9B5A64CE398A3595EE5702B82.MAI] DNS resolved to the following record: IP Address=208.87.35.103, Family=2, Type=1, Protocol=0
05/08/13 09:19:19 ME-E0038: [3BF012B9B5A64CE398A3595EE5702B82.MAI] Communications Error: Socket connection to 208.87.35.103 failed (error 10061). The host was either not contactable or it rejected your connection. Socket Family = 2; Host=208.87.35.103; Port=25
05/08/13 09:19:19 ME-E0059: [3BF012B9B5A64CE398A3595EE5702B82.MAI] Message Delivery Failure. Attempt (0): Could not connect to mail server for domain (cityofcorpuschristi.com). The remote mail server could not be contacted at this time. Message has been requeued.
05/08/13 09:24:16 ME-I0026: [3BF012B9B5A64CE398A3595EE5702B82.MAI] Sending message
05/08/13 09:24:16 ME-IXXXX: [3BF012B9B5A64CE398A3595EE5702B82.MAI] DNS resolved to the following record: IP Address=208.87.35.103, Family=2, Type=1, Protocol=0
05/08/13 09:24:17 ME-E0038: [3BF012B9B5A64CE398A3595EE5702B82.MAI] Communications Error: Socket connection to 208.87.35.103 failed (error 10061). The host was either not contactable or it rejected your connection. Socket Family = 2; Host=208.87.35.103; Port=25
05/08/13 09:24:17 ME-E0059: [3BF012B9B5A64CE398A3595EE5702B82.MAI] Message Delivery Failure. Attempt (1): Could not connect to mail server for domain (cityofcorpuschristi.com). The remote mail server could not be contacted at this time. Message has been requeued.


I did a look up and their mail server is not on any lists I have nor is their IP address bad. I am not on any blacklists, so I don't have a clue why the messages are not going through. :?: Although it is possible that their mail server could be down or having issues, but I want to make sure there are no issues on my end that is creating this issue.
Robert Williams, Owner
www.WWSHosting.net
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Nik23
Posts: 31
Joined: Sat Dec 11, 2010 10:29 am

Re: messages sitting in outbound queue

Post by Nik23 » Wed May 08, 2013 6:06 pm

I am also facing similar problem. SMTP outbound queue has 73 mail waiting.

Possibly SMTP outbound not trying all MX hosts for domain?

ME Ent 7.07
Win 2k8 R2 x64

Regards,
Nik

rfwilliams777
Posts: 1323
Joined: Thu Nov 11, 2004 5:26 pm
Location: Kingsville, Texas

Re: messages sitting in outbound queue

Post by rfwilliams777 » Wed May 08, 2013 6:53 pm

I asked someone to help me look into this to see if this was an SPF issue or a DNS resolution issue on my end. He says that everything on my end looks fine--but he is not a ME expert. He did suggest that it could be that those recipient mail servers are tarpitting. If that is true, that is really stupid on their end to be doing junk like that.

Is it possible that I need to change my DNS servers? My ISP's DNS didn't seem to resolve correctly or as fast so I had to use one of AT&T's DNS servers to handle the primary DNS for ME and MXScan.
Robert Williams, Owner
www.WWSHosting.net
#1 in MailEnable Business-Class Email Hosting - Switch to Williams Web Solutions and get your first 2 months FREE!
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Nik23
Posts: 31
Joined: Sat Dec 11, 2010 10:29 am

Re: messages sitting in outbound queue

Post by Nik23 » Thu May 09, 2013 8:32 am

I have lodged ticket for the issue.

Similar problem was faced by us when we installed ME 6.61 Ent. It was rectified in. ME 6.65 Ent

rfwilliams777
Posts: 1323
Joined: Thu Nov 11, 2004 5:26 pm
Location: Kingsville, Texas

Re: messages sitting in outbound queue

Post by rfwilliams777 » Thu May 09, 2013 3:29 pm

Let me know how it goes and/or what they said that needed to be done.
Robert Williams, Owner
www.WWSHosting.net
#1 in MailEnable Business-Class Email Hosting - Switch to Williams Web Solutions and get your first 2 months FREE!
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rfwilliams777
Posts: 1323
Joined: Thu Nov 11, 2004 5:26 pm
Location: Kingsville, Texas

Re: messages sitting in outbound queue

Post by rfwilliams777 » Mon May 13, 2013 5:07 pm

I think I might have a resolution to my issue. I had my "subsequent retries" every 60 minutes up to 48 hours. The problem is the mail server never saw the 48 hours because at midnight I have a program that restarts all ME services (this was done by me to clear memory for a new day). So every time I did the restart, it would restart the 48 hours countdown. This would be the same if you restarted the server manually. So I changed it to 4 hours of trying. If it cannot send after 4 hours, the message will fail. I wouldn't mind having it there longer to be nice to people, but I'd rather them know that the recipient's mail server is not going to respond for whatever reason rather than nobody knowing anything at all. Perhaps this will help.
Robert Williams, Owner
www.WWSHosting.net
#1 in MailEnable Business-Class Email Hosting - Switch to Williams Web Solutions and get your first 2 months FREE!
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rfwilliams777
Posts: 1323
Joined: Thu Nov 11, 2004 5:26 pm
Location: Kingsville, Texas

Re: messages sitting in outbound queue

Post by rfwilliams777 » Thu May 16, 2013 2:14 pm

So far my outbound queue is staying cleaner. So I fixed my issue with the above post.
Robert Williams, Owner
www.WWSHosting.net
#1 in MailEnable Business-Class Email Hosting - Switch to Williams Web Solutions and get your first 2 months FREE!
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