Mailenable Enterprise: Webmail Not Available

Discussion forum for Enterprise Edition.
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privateland
Posts: 62
Joined: Tue May 13, 2014 8:40 pm

Mailenable Enterprise: Webmail Not Available

Post by privateland »

For the past week, I have been getting a 503 error on webmail. I managed to scramble around and reinstate it after following the meinstaller route a couple of times, but today, I have tried almost everything. The worrying thing is that this happened when no changes had been made to the server.
The error I get is;
HTTP Error 503. The service is unavailable.
followed by a crash of the application pool.

I have about 150 users using webmail, and now have clients complaining. Should I do a complete reinstall of ME?

Urgently seeking assistance...

Regards
John Cole

privateland
Posts: 62
Joined: Tue May 13, 2014 8:40 pm

Re: Mailenable Enterprise: Webmail Not Available

Post by privateland »

I have tried to use the meinstaller utility again, and although option 2 completes its process, the log file appears to suggest extensive permissions problems;

Any ideas would be gratefully embraced as I am in full panic mode here. I can only infer that some background windows update has caused this, since no configuration of the email sever or Windows server (2012 R2; IIS 8.5) has taken place.

Thanks
J

________________________________________________________________________________

10/04/2017 16:05:13 Running web application reset from installer GUI
10/04/2017 16:05:32 BEGIN INSTALLATION - WEBMAIL
10/04/2017 16:05:32 Agent: .Net Installer
10/04/2017 16:05:32 Installing MailEnable webmail starting on 10 April 2017 at 16:05:32
10/04/2017 16:05:32 Setting access to existing ISAPI Filters/Extensions
10/04/2017 16:05:32 Grant Single Directory Owner Read Access: Granting IME_USER access to C:\WINDOWS\Microsoft.NET\Framework64\v2.0.50727\aspnet_filter.dll
10/04/2017 16:05:32 Grant Access Failed: Owner=IME_USER; Path=C:\WINDOWS\Microsoft.NET\Framework64\v2.0.50727\aspnet_filter.dll; Access=R; Recursive=False; Message=Attempted to perform an unauthorized operation.
10/04/2017 16:05:32 Grant Single Directory Owner Read Access: Granting IME_ADMIN access to C:\WINDOWS\Microsoft.NET\Framework64\v2.0.50727\aspnet_filter.dll
10/04/2017 16:05:32 Grant Access Failed: Owner=IME_ADMIN; Path=C:\WINDOWS\Microsoft.NET\Framework64\v2.0.50727\aspnet_filter.dll; Access=R; Recursive=False; Message=Attempted to perform an unauthorized operation.
10/04/2017 16:05:32 Grant Single Directory Owner Read Access: Granting IME_USER access to C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_filter.dll
10/04/2017 16:05:32 Grant Access Failed: Owner=IME_USER; Path=C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_filter.dll; Access=R; Recursive=False; Message=Attempted to perform an unauthorized operation.
10/04/2017 16:05:32 Grant Single Directory Owner Read Access: Granting IME_ADMIN access to C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_filter.dll
10/04/2017 16:05:32 Grant Access Failed: Owner=IME_ADMIN; Path=C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_filter.dll; Access=R; Recursive=False; Message=Attempted to perform an unauthorized operation.
10/04/2017 16:05:32 Grant Single Directory Owner Read Access: Granting IME_USER access to C:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\aspnet_filter.dll
10/04/2017 16:05:32 Grant Access Failed: Owner=IME_USER; Path=C:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\aspnet_filter.dll; Access=R; Recursive=False; Message=Attempted to perform an unauthorized operation.
10/04/2017 16:05:32 Grant Single Directory Owner Read Access: Granting IME_ADMIN access to C:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\aspnet_filter.dll
10/04/2017 16:05:32 Grant Access Failed: Owner=IME_ADMIN; Path=C:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\aspnet_filter.dll; Access=R; Recursive=False; Message=Attempted to perform an unauthorized operation.
10/04/2017 16:05:32 Grant Single Directory Owner Read Access: Granting IME_USER access to C:\WINDOWS\Microsoft.NET\Framework64\v4.0.30319\aspnet_filter.dll
10/04/2017 16:05:32 Grant Access Failed: Owner=IME_USER; Path=C:\WINDOWS\Microsoft.NET\Framework64\v4.0.30319\aspnet_filter.dll; Access=R; Recursive=False; Message=Attempted to perform an unauthorized operation.
10/04/2017 16:05:32 Grant Single Directory Owner Read Access: Granting IME_ADMIN access to C:\WINDOWS\Microsoft.NET\Framework64\v4.0.30319\aspnet_filter.dll
10/04/2017 16:05:32 Grant Access Failed: Owner=IME_ADMIN; Path=C:\WINDOWS\Microsoft.NET\Framework64\v4.0.30319\aspnet_filter.dll; Access=R; Recursive=False; Message=Attempted to perform an unauthorized operation.
10/04/2017 16:05:32 Successfully added user IME_USER
10/04/2017 16:05:32 Adding IME_USER to group Users
10/04/2017 16:05:32 Setting account Privileges for IME_USER
10/04/2017 16:05:32 Granting IME_USER SeNetworkLogonRight
10/04/2017 16:05:32 Granting IME_USER SeBatchLogonRight
10/04/2017 16:05:32 Granting IME_USER SeInteractiveLogonRight
10/04/2017 16:05:32 Granting IME_USER SeAuditPrivilege
10/04/2017 16:05:33 Granting IME_USER SeDenyRemoteInteractiveLogonRight
10/04/2017 16:05:37 Successfully added user IME_ADMIN
10/04/2017 16:05:37 Setting account privileges for IME_ADMIN
10/04/2017 16:05:37 Granting IME_ADMIN SeTcbPrivilege
10/04/2017 16:05:38 Granting IME_ADMIN SeNetworkLogonRight
10/04/2017 16:05:38 Granting IME_ADMIN SeBatchLogonRight
10/04/2017 16:05:38 Granting IME_ADMIN SeCreateTokenPrivilege
10/04/2017 16:05:38 Granting IME_ADMIN SeInteractiveLogonRight
10/04/2017 16:05:38 Granting IME_ADMIN SeInteractiveLogonRight
10/04/2017 16:05:39 Granting IME_ADMIN SeIncreaseQuotaPrivilege
10/04/2017 16:05:39 Granting IME_ADMIN SeServiceLogonRight
10/04/2017 16:05:39 Granting IME_ADMIN SeAuditPrivilege
10/04/2017 16:05:39 Granting IME_ADMIN SeImpersonatePrivilege
10/04/2017 16:05:39 Granting IME_ADMIN SeDenyRemoteInteractiveLogonRight
10/04/2017 16:05:40 Granting IME_ADMIN ME_ALL
10/04/2017 16:05:40 Adding IME_ADMIN to group Users
10/04/2017 16:05:40 ProgIDs in Mail Enable package
10/04/2017 16:05:40 Could not find package
10/04/2017 16:05:45 Checking application directory permissions
10/04/2017 16:05:45 Granting access to C:\PROGRA~2\MAILEN~1\Bin for IME_ADMIN
10/04/2017 16:05:45 Grant Owner Read Access: Granting IME_ADMIN access to C:\PROGRA~2\MAILEN~1\Bin
10/04/2017 16:05:45 Permissions Set: Owner=IME_ADMIN; Path=C:\PROGRA~2\MAILEN~1\Bin; Access=R; Recursive=True
10/04/2017 16:05:45 Granting access to bin64 for IME_ADMIN
10/04/2017 16:05:45 Grant Owner Read Access: Granting IME_ADMIN access to C:\PROGRA~2\MAILEN~1\Bin64
10/04/2017 16:05:45 Permissions Set: Owner=IME_ADMIN; Path=C:\PROGRA~2\MAILEN~1\Bin64; Access=R; Recursive=True
10/04/2017 16:05:45 Granting access to webmail for IME_ADMIN
10/04/2017 16:05:45 Grant Owner Read Access: Granting IME_USER access to C:\PROGRA~2\MAILEN~1\Bin\NetWebMail
10/04/2017 16:05:45 Permissions Set: Owner=IME_USER; Path=C:\PROGRA~2\MAILEN~1\Bin\NetWebMail; Access=R; Recursive=True
10/04/2017 16:05:45 Permissions Set: Owner=IME_ADMIN; Path=C:\Program Files (x86)\Mail Enable\Bin\NetWebMail\Mobile\Skins; Access=F; Recursive=True
10/04/2017 16:05:45 Permissions Set: Owner=IME_ADMIN; Path=C:\Program Files (x86)\Mail Enable\Bin\NetWebMail\Mondo\Skins; Access=F; Recursive=True
10/04/2017 16:05:45 Permissions Set: Owner=IME_ADMIN; Path=C:\Program Files (x86)\Mail Enable\Bin\NetWebMail\Viewer\Skins; Access=F; Recursive=True
10/04/2017 16:05:45 Grant Access Failed: Owner=ASPNET; Path=C:\Program Files (x86)\Mail Enable\Bin\NetWebMail\Mobile\Skins; Access=F; Recursive=True; Message=Some or all identity references could not be translated.
10/04/2017 16:05:45 Grant Access Failed: Owner=ASPNET; Path=C:\Program Files (x86)\Mail Enable\Bin\NetWebMail\Mondo\Skins; Access=F; Recursive=True; Message=Some or all identity references could not be translated.
10/04/2017 16:05:45 Grant Access Failed: Owner=ASPNET; Path=C:\Program Files (x86)\Mail Enable\Bin\NetWebMail\Viewer\Skins; Access=F; Recursive=True; Message=Some or all identity references could not be translated.
10/04/2017 16:05:45 Grant Access Failed: Owner=ASPNET; Path=C:\PROGRA~2\MAILEN~1\Bin\NetWebMail\web.config; Access=F; Recursive=False; Message=Some or all identity references could not be translated.
10/04/2017 16:05:45 Permissions Set: Owner=IME_ADMIN; Path=C:\PROGRA~2\MAILEN~1\Bin\NetWebMail\web.config; Access=F; Recursive=False
10/04/2017 16:05:45 Running:cmd /c echo y| "C:\PROGRA~2\MAILEN~1\Bin\aspnet_setreg.EXE" -k:"SOFTWARE\AspNetIdentity\WebMail" -u:IME_ADMIN -p:*****
10/04/2017 16:05:45 Did not grant account ASPNET /read access to SOFTWARE\AspNetIdentity\WebMail\ASPNET_SETREG: This version of Windows does not have this account.
10/04/2017 16:05:45 Did not grant account IWAM_ID48515 /read access to SOFTWARE\AspNetIdentity\WebMail\ASPNET_SETREG: This version of Windows does not have this account.
10/04/2017 16:05:45 Successfully granted account IME_ADMIN /read access to SOFTWARE\AspNetIdentity\WebMail\ASPNET_SETREG
10/04/2017 16:05:45 Did not grant account ASPNET /read access to SOFTWARE\AspNetIdentity\WebMail\ASPNET_SETREG: This version of Windows does not have this account.
10/04/2017 16:05:45 Successfully granted account IME_USER /read access to SOFTWARE\AspNetIdentity\WebMail\ASPNET_SETREG
10/04/2017 16:05:45 Granting access to .NET Framework for IME_ADMIN
10/04/2017 16:05:45 Grant Access Failed: Owner=IME_ADMIN; Path=C:\WINDOWS\Microsoft.Net\Framework; Access=F; Recursive=True; Message=Attempted to perform an unauthorized operation.
10/04/2017 16:05:45 Creating Web Directory for WebMail
10/04/2017 16:05:45 Adding account (IME_ADMIN) to IIS_WPG group
10/04/2017 16:05:50 Configuring Existing Application Pool (MailEnableAppPool)
10/04/2017 16:05:50 Setting application pool .Net version to v4.0.30319
10/04/2017 16:05:50 Setting web.config for version 4 of the Framework
10/04/2017 16:05:50 Adding Mobile (version 3.5 framework) dependencies to web.config
10/04/2017 16:05:50 Creating Web Directory for: Default Web Site/MEWebMail
10/04/2017 16:05:50 Ensuring webmail site exists
10/04/2017 16:05:50 Setting Proxy Accounts
10/04/2017 16:05:50 (SetAllWebSiteProxyAccounts): Setting proxy user for ROOT/MEWebMail to IME_USER
10/04/2017 16:05:50 (SetAllWebSiteProxyAccounts): Setting proxy user for ROOT/MEAdmin to IME_USER
10/04/2017 16:05:50 (SetAllWebSiteProxyAccounts): Setting proxy user for ROOT/autodiscover to IME_USER
10/04/2017 16:05:50 (SetAllWebSiteProxyAccounts): Setting proxy user for ROOT/Microsoft-Server-ActiveSync to IME_USER
10/04/2017 16:05:50 Setting default document to ASPX
10/04/2017 16:05:50 Updating registry
10/04/2017 16:05:50 END INSTALLATION - WEBMAIL
10/04/2017 16:05:50 BEGIN INSTALLATION - WEBADMIN
10/04/2017 16:05:50 Agent: .Net Installer
10/04/2017 16:05:50 Successfully granted account IME_ADMIN /read access to SOFTWARE\Microsoft\Windows NT\CurrentVersion\Perflib
10/04/2017 16:05:50 Successfully granted account IME_ADMIN /read access to SYSTEM\CurrentControlSet\Control\SecurePipeServers
10/04/2017 16:05:50 Adding IME_ADMIN to group Performance Monitor Users
10/04/2017 16:05:50 Setting IIS (inetsrv\config) permissions for : IME_ADMIN
10/04/2017 16:05:50 Permissions Set: Owner=IME_ADMIN; Path=C:\WINDOWS\Sysnative\inetsrv\config; Access=F; Recursive=True
10/04/2017 16:05:50 Permissions Set: Owner=IME_ADMIN; Path=C:\WINDOWS\Sysnative\inetsrv\config\redirection.config; Access=F; Recursive=False
10/04/2017 16:05:50 Permissions Set: Owner=IME_ADMIN; Path=C:\WINDOWS\Sysnative\inetsrv\config\applicationHost.config; Access=F; Recursive=False
10/04/2017 16:05:50 Successfully granted account IME_ADMIN /full access to SOFTWARE\Mail Enable\Mail Enable
10/04/2017 16:05:50 Installing MailEnable WebAdmin starting on 10 April 2017 at 16:05:50
10/04/2017 16:05:50 Adding IME_USER to group Users
10/04/2017 16:05:50 Setting account Privileges for IME_USER
10/04/2017 16:05:50 Granting IME_USER SeNetworkLogonRight
10/04/2017 16:05:50 Granting IME_USER SeBatchLogonRight
10/04/2017 16:05:51 Granting IME_USER SeInteractiveLogonRight
10/04/2017 16:05:51 Granting IME_USER SeAuditPrivilege
10/04/2017 16:05:51 Granting IME_USER SeDenyRemoteInteractiveLogonRight
10/04/2017 16:05:51 Adding IME_ADMIN to group Users
10/04/2017 16:05:51 Setting account privileges for IME_ADMIN
10/04/2017 16:05:51 Granting IME_ADMIN SeTcbPrivilege
10/04/2017 16:05:52 Granting IME_ADMIN SeNetworkLogonRight
10/04/2017 16:05:52 Granting IME_ADMIN SeBatchLogonRight
10/04/2017 16:05:52 Granting IME_ADMIN SeCreateTokenPrivilege
10/04/2017 16:05:52 Granting IME_ADMIN SeInteractiveLogonRight
10/04/2017 16:05:52 Granting IME_ADMIN SeInteractiveLogonRight
10/04/2017 16:05:53 Granting IME_ADMIN SeIncreaseQuotaPrivilege
10/04/2017 16:05:53 Granting IME_ADMIN SeServiceLogonRight
10/04/2017 16:05:53 Granting IME_ADMIN SeAuditPrivilege
10/04/2017 16:05:53 Granting IME_ADMIN SeImpersonatePrivilege
10/04/2017 16:05:54 Granting IME_ADMIN SeDenyRemoteInteractiveLogonRight
10/04/2017 16:05:54 Granting IME_ADMIN ME_ALL
10/04/2017 16:06:03 Creating web directory for WebAdmin as C:\PROGRA~2\MAILEN~1\Bin\NetWebAdmin
10/04/2017 16:06:03 Adding account (IME_ADMIN) to IIS_WPG group
10/04/2017 16:06:08 Grant Access Failed: Owner=ASPNET; Path=C:\PROGRA~2\MAILEN~1\Bin\NetWebAdmin\web.config; Access=F; Recursive=False; Message=Some or all identity references could not be translated.
10/04/2017 16:06:08 Permissions Set: Owner=IME_ADMIN; Path=C:\PROGRA~2\MAILEN~1\Bin\NetWebAdmin\web.config; Access=F; Recursive=False
10/04/2017 16:06:08 Successfully granted account IME_ADMIN /read access to SOFTWARE\Mail Enable\Mail Enable
10/04/2017 16:06:08 Running:cmd /c echo y| "C:\PROGRA~2\MAILEN~1\Bin\aspnet_setreg.EXE" -k:"SOFTWARE\AspNetIdentity\WebAdmin" -u:IME_ADMIN -p:*****
10/04/2017 16:06:08 Did not grant account ASPNET /read access to SOFTWARE\AspNetIdentity\WebAdmin\ASPNET_SETREG: This version of Windows does not have this account.
10/04/2017 16:06:08 Did not grant account IWAM_ID48515 /read access to SOFTWARE\AspNetIdentity\WebAdmin\ASPNET_SETREG: This version of Windows does not have this account.
10/04/2017 16:06:08 Successfully granted account IME_ADMIN /read access to SOFTWARE\AspNetIdentity\WebAdmin\ASPNET_SETREG
10/04/2017 16:06:08 Did not grant account ASPNET /read access to SOFTWARE\AspNetIdentity\WebAdmin\ASPNET_SETREG: This version of Windows does not have this account.
10/04/2017 16:06:08 Successfully granted account IME_USER /read access to SOFTWARE\AspNetIdentity\WebAdmin\ASPNET_SETREG
10/04/2017 16:06:08 Configuring Existing Application Pool (MailEnableAppPool)
10/04/2017 16:06:08 Setting application pool .Net version to v4.0.30319
10/04/2017 16:06:08 Creating Web Directory for: Default Web Site/MEAdmin
10/04/2017 16:06:08 Granting access to .NET webadmin for IME_ADMIN
10/04/2017 16:06:08 Grant Owner Read Access: Granting IME_ADMIN access to C:\PROGRA~2\MAILEN~1\Bin\NetWebAdmin
10/04/2017 16:06:08 Permissions Set: Owner=IME_ADMIN; Path=C:\PROGRA~2\MAILEN~1\Bin\NetWebAdmin; Access=R; Recursive=True
10/04/2017 16:06:08 Granting access to .NET webadmin for IME_USER
10/04/2017 16:06:08 Grant Owner Read Access: Granting IME_USER access to C:\PROGRA~2\MAILEN~1\Bin\NetWebAdmin
10/04/2017 16:06:08 Permissions Set: Owner=IME_USER; Path=C:\PROGRA~2\MAILEN~1\Bin\NetWebAdmin; Access=R; Recursive=True
10/04/2017 16:06:08 Permissions Set: Owner=IME_ADMIN; Path=C:\Program Files (x86)\Mail Enable\Bin\NetWebAdmin\Mondo\Skins; Access=F; Recursive=True
10/04/2017 16:06:08 Grant Access Failed: Owner=ASPNET; Path=C:\Program Files (x86)\Mail Enable\Bin\NetWebAdmin\Mondo\Skins; Access=F; Recursive=True; Message=Some or all identity references could not be translated.
10/04/2017 16:06:08 Granting access to .NET Framework for IME_ADMIN
10/04/2017 16:06:08 Grant Access Failed: Owner=IME_ADMIN; Path=C:\WINDOWS\Microsoft.Net\Framework; Access=F; Recursive=True; Message=Attempted to perform an unauthorized operation.
10/04/2017 16:06:08 Setting proxy account and session state
10/04/2017 16:06:08 (SetAllWebSiteProxyAccounts): Setting proxy user for ROOT/MEAdmin to IME_USER
10/04/2017 16:06:08 (SetAllWebSiteProxyAccounts): Setting proxy user for ROOT/MEWebMail to IME_USER
10/04/2017 16:06:08 (SetAllWebSiteProxyAccounts): Setting proxy user for ROOT/autodiscover to IME_USER
10/04/2017 16:06:08 (SetAllWebSiteProxyAccounts): Setting proxy user for ROOT/Microsoft-Server-ActiveSync to IME_USER
10/04/2017 16:06:08 Ensuring webadmin site exists
10/04/2017 16:06:08 Setting default document (WebAdmin) to ASPX
10/04/2017 16:06:08 Updating registry
10/04/2017 16:06:08 END INSTALLATION - WEBADMIN
10/04/2017 16:06:08 Mobile web mail is installed, so configuring under IIS
10/04/2017 16:06:08 BEGIN INSTALLATION - MOBILE
10/04/2017 16:06:08 Agent: .Net Installer
10/04/2017 16:06:08 Installing MailEnable Mobile starting on 10 April 2017 at 16:06:08
10/04/2017 16:06:08 Setting access to existing ISAPI Filters/Extensions
10/04/2017 16:06:08 Grant Single Directory Owner Read Access: Granting IME_USER access to C:\WINDOWS\Microsoft.NET\Framework64\v2.0.50727\aspnet_filter.dll
10/04/2017 16:06:08 Grant Access Failed: Owner=IME_USER; Path=C:\WINDOWS\Microsoft.NET\Framework64\v2.0.50727\aspnet_filter.dll; Access=R; Recursive=False; Message=Attempted to perform an unauthorized operation.
10/04/2017 16:06:08 Grant Single Directory Owner Read Access: Granting IME_ADMIN access to C:\WINDOWS\Microsoft.NET\Framework64\v2.0.50727\aspnet_filter.dll
10/04/2017 16:06:08 Grant Access Failed: Owner=IME_ADMIN; Path=C:\WINDOWS\Microsoft.NET\Framework64\v2.0.50727\aspnet_filter.dll; Access=R; Recursive=False; Message=Attempted to perform an unauthorized operation.
10/04/2017 16:06:08 Grant Single Directory Owner Read Access: Granting IME_USER access to C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_filter.dll
10/04/2017 16:06:08 Grant Access Failed: Owner=IME_USER; Path=C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_filter.dll; Access=R; Recursive=False; Message=Attempted to perform an unauthorized operation.
10/04/2017 16:06:08 Grant Single Directory Owner Read Access: Granting IME_ADMIN access to C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_filter.dll
10/04/2017 16:06:08 Grant Access Failed: Owner=IME_ADMIN; Path=C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_filter.dll; Access=R; Recursive=False; Message=Attempted to perform an unauthorized operation.
10/04/2017 16:06:08 Grant Single Directory Owner Read Access: Granting IME_USER access to C:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\aspnet_filter.dll
10/04/2017 16:06:08 Grant Access Failed: Owner=IME_USER; Path=C:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\aspnet_filter.dll; Access=R; Recursive=False; Message=Attempted to perform an unauthorized operation.
10/04/2017 16:06:08 Grant Single Directory Owner Read Access: Granting IME_ADMIN access to C:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\aspnet_filter.dll
10/04/2017 16:06:08 Grant Access Failed: Owner=IME_ADMIN; Path=C:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\aspnet_filter.dll; Access=R; Recursive=False; Message=Attempted to perform an unauthorized operation.
10/04/2017 16:06:08 Grant Single Directory Owner Read Access: Granting IME_USER access to C:\WINDOWS\Microsoft.NET\Framework64\v4.0.30319\aspnet_filter.dll
10/04/2017 16:06:08 Grant Access Failed: Owner=IME_USER; Path=C:\WINDOWS\Microsoft.NET\Framework64\v4.0.30319\aspnet_filter.dll; Access=R; Recursive=False; Message=Attempted to perform an unauthorized operation.
10/04/2017 16:06:08 Grant Single Directory Owner Read Access: Granting IME_ADMIN access to C:\WINDOWS\Microsoft.NET\Framework64\v4.0.30319\aspnet_filter.dll
10/04/2017 16:06:08 Grant Access Failed: Owner=IME_ADMIN; Path=C:\WINDOWS\Microsoft.NET\Framework64\v4.0.30319\aspnet_filter.dll; Access=R; Recursive=False; Message=Attempted to perform an unauthorized operation.
10/04/2017 16:06:08 .NET ASP Worker Process (aspnet_wp) account for framework v4.0.30319 is: ASPNET
10/04/2017 16:06:08 Successfully added user IME_USER
10/04/2017 16:06:08 Adding IME_USER to group Users
10/04/2017 16:06:08 Setting account Privileges for IME_USER
10/04/2017 16:06:08 Granting IME_USER SeNetworkLogonRight
10/04/2017 16:06:08 Granting IME_USER SeBatchLogonRight
10/04/2017 16:06:09 Granting IME_USER SeInteractiveLogonRight
10/04/2017 16:06:09 Granting IME_USER SeAuditPrivilege
10/04/2017 16:06:09 Granting IME_USER SeDenyRemoteInteractiveLogonRight
10/04/2017 16:06:14 Successfully added user IME_ADMIN
10/04/2017 16:06:14 Setting account privileges for IME_ADMIN
10/04/2017 16:06:14 Granting IME_ADMIN SeTcbPrivilege
10/04/2017 16:06:14 Granting IME_ADMIN SeNetworkLogonRight
10/04/2017 16:06:14 Granting IME_ADMIN SeBatchLogonRight
10/04/2017 16:06:15 Granting IME_ADMIN SeCreateTokenPrivilege
10/04/2017 16:06:15 Granting IME_ADMIN SeInteractiveLogonRight
10/04/2017 16:06:15 Granting IME_ADMIN SeInteractiveLogonRight
10/04/2017 16:06:15 Granting IME_ADMIN SeIncreaseQuotaPrivilege
10/04/2017 16:06:15 Granting IME_ADMIN SeServiceLogonRight
10/04/2017 16:06:16 Granting IME_ADMIN SeAuditPrivilege
10/04/2017 16:06:16 Granting IME_ADMIN SeImpersonatePrivilege
10/04/2017 16:06:16 Granting IME_ADMIN SeDenyRemoteInteractiveLogonRight
10/04/2017 16:06:16 Granting IME_ADMIN ME_ALL
10/04/2017 16:06:17 Adding IME_ADMIN to group Users
10/04/2017 16:06:17 ProgIDs in Mail Enable package
10/04/2017 16:06:17 Could not find package
10/04/2017 16:06:21 Checking application directory permissions
10/04/2017 16:06:21 Granting access to C:\PROGRA~2\MAILEN~1\Bin for IME_ADMIN
10/04/2017 16:06:21 Grant Owner Read Access: Granting IME_ADMIN access to C:\PROGRA~2\MAILEN~1\Bin
10/04/2017 16:06:21 Permissions Set: Owner=IME_ADMIN; Path=C:\PROGRA~2\MAILEN~1\Bin; Access=R; Recursive=True
10/04/2017 16:06:21 Granting access to bin64 for IME_ADMIN
10/04/2017 16:06:21 Grant Owner Read Access: Granting IME_ADMIN access to C:\PROGRA~2\MAILEN~1\Bin64
10/04/2017 16:06:21 Permissions Set: Owner=IME_ADMIN; Path=C:\PROGRA~2\MAILEN~1\Bin64; Access=R; Recursive=True
10/04/2017 16:06:21 Granting access to Mobile for IME_ADMIN
10/04/2017 16:06:21 Grant Owner Read Access: Granting IME_USER access to C:\PROGRA~2\MAILEN~1\Bin\NetMobile
10/04/2017 16:06:21 Permissions Set: Owner=IME_USER; Path=C:\PROGRA~2\MAILEN~1\Bin\NetMobile; Access=R; Recursive=True
10/04/2017 16:06:21 Grant Access Failed: Owner=ASPNET; Path=C:\PROGRA~2\MAILEN~1\Bin\NetMobile\web.config; Access=F; Recursive=False; Message=Some or all identity references could not be translated.
10/04/2017 16:06:21 Permissions Set: Owner=IME_ADMIN; Path=C:\PROGRA~2\MAILEN~1\Bin\NetMobile\web.config; Access=F; Recursive=False
10/04/2017 16:06:21 Running:cmd /c echo y| "C:\PROGRA~2\MAILEN~1\Bin\aspnet_setreg.EXE" -k:"SOFTWARE\AspNetIdentity\Mobile" -u:IME_ADMIN -p:*****
10/04/2017 16:06:21 Did not grant account ASPNET /read access to SOFTWARE\AspNetIdentity\Mobile\ASPNET_SETREG: This version of Windows does not have this account.
10/04/2017 16:06:21 Did not grant account IWAM_ID48515 /read access to SOFTWARE\AspNetIdentity\Mobile\ASPNET_SETREG: This version of Windows does not have this account.
10/04/2017 16:06:21 Successfully granted account IME_ADMIN /read access to SOFTWARE\AspNetIdentity\Mobile\ASPNET_SETREG
10/04/2017 16:06:21 Did not grant account ASPNET /read access to SOFTWARE\AspNetIdentity\Mobile\ASPNET_SETREG: This version of Windows does not have this account.
10/04/2017 16:06:21 Successfully granted account IME_USER /read access to SOFTWARE\AspNetIdentity\Mobile\ASPNET_SETREG
10/04/2017 16:06:21 Granting access to .NET Framework for IME_ADMIN
10/04/2017 16:06:21 Grant Access Failed: Owner=IME_ADMIN; Path=C:\WINDOWS\Microsoft.Net\Framework; Access=F; Recursive=True; Message=Attempted to perform an unauthorized operation.
10/04/2017 16:06:21 Adding account (IME_ADMIN) to IIS_WPG group
10/04/2017 16:06:26 Adding account (IME_ADMIN) to IIS_IUSRS group
10/04/2017 16:06:30 Configuring Existing Application Pool (MailEnableAppPool)
10/04/2017 16:06:30 Skipping setting application pool .Net version. No framework version specified.
10/04/2017 16:06:30 Setting Proxy Accounts
10/04/2017 16:06:30 Setting proxy account for all mewebmail virtual directories
10/04/2017 16:06:30 (SetAllWebSiteProxyAccounts): Setting proxy user for ROOT/MEWebMail to IME_USER
10/04/2017 16:06:30 Setting proxy account for all meadmin virtual directories
10/04/2017 16:06:30 (SetAllWebSiteProxyAccounts): Setting proxy user for ROOT/MEAdmin to IME_USER
10/04/2017 16:06:31 (SetAllWebSiteProxyAccounts): Setting proxy user for ROOT/autodiscover to IME_USER
10/04/2017 16:06:31 (SetAllWebSiteProxyAccounts): Setting proxy user for ROOT/Microsoft-Server-ActiveSync to IME_USER
10/04/2017 16:06:31 Setting proxy account for mobile site
10/04/2017 16:06:31 (SetApplicationWebSiteProxyAccount): Setting MailEnable Site="MailEnable Mobile" to Authenticate as Proxy User: IME_USER
10/04/2017 16:06:31 Updating all web site virtual directory script maps for MEMobile
10/04/2017 16:06:31 Setting default document to default.aspx
10/04/2017 16:06:31 Updating registry
10/04/2017 16:06:31 END INSTALLATION - MOBILE
10/04/2017 16:06:31 Protocol Router is installed, so configuring under IIS
10/04/2017 16:06:31 BEGIN INSTALLATION - PROTOCOL
10/04/2017 16:06:31 Agent: .Net Installer
10/04/2017 16:06:31 Installing MailEnable Protocol starting on 10 April 2017 at 16:06:31
10/04/2017 16:06:31 Setting access to existing ISAPI Filters/Extensions
10/04/2017 16:06:31 Grant Single Directory Owner Read Access: Granting IME_USER access to C:\WINDOWS\Microsoft.NET\Framework64\v2.0.50727\aspnet_filter.dll
10/04/2017 16:06:31 Grant Access Failed: Owner=IME_USER; Path=C:\WINDOWS\Microsoft.NET\Framework64\v2.0.50727\aspnet_filter.dll; Access=R; Recursive=False; Message=Attempted to perform an unauthorized operation.
10/04/2017 16:06:31 Grant Single Directory Owner Read Access: Granting IME_ADMIN access to C:\WINDOWS\Microsoft.NET\Framework64\v2.0.50727\aspnet_filter.dll
10/04/2017 16:06:31 Grant Access Failed: Owner=IME_ADMIN; Path=C:\WINDOWS\Microsoft.NET\Framework64\v2.0.50727\aspnet_filter.dll; Access=R; Recursive=False; Message=Attempted to perform an unauthorized operation.
10/04/2017 16:06:31 Grant Single Directory Owner Read Access: Granting IME_USER access to C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_filter.dll
10/04/2017 16:06:31 Grant Access Failed: Owner=IME_USER; Path=C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_filter.dll; Access=R; Recursive=False; Message=Attempted to perform an unauthorized operation.
10/04/2017 16:06:31 Grant Single Directory Owner Read Access: Granting IME_ADMIN access to C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_filter.dll
10/04/2017 16:06:31 Grant Access Failed: Owner=IME_ADMIN; Path=C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_filter.dll; Access=R; Recursive=False; Message=Attempted to perform an unauthorized operation.
10/04/2017 16:06:31 Grant Single Directory Owner Read Access: Granting IME_USER access to C:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\aspnet_filter.dll
10/04/2017 16:06:31 Grant Access Failed: Owner=IME_USER; Path=C:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\aspnet_filter.dll; Access=R; Recursive=False; Message=Attempted to perform an unauthorized operation.
10/04/2017 16:06:31 Grant Single Directory Owner Read Access: Granting IME_ADMIN access to C:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\aspnet_filter.dll
10/04/2017 16:06:31 Grant Access Failed: Owner=IME_ADMIN; Path=C:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\aspnet_filter.dll; Access=R; Recursive=False; Message=Attempted to perform an unauthorized operation.
10/04/2017 16:06:31 Grant Single Directory Owner Read Access: Granting IME_USER access to C:\WINDOWS\Microsoft.NET\Framework64\v4.0.30319\aspnet_filter.dll
10/04/2017 16:06:31 Grant Access Failed: Owner=IME_USER; Path=C:\WINDOWS\Microsoft.NET\Framework64\v4.0.30319\aspnet_filter.dll; Access=R; Recursive=False; Message=Attempted to perform an unauthorized operation.
10/04/2017 16:06:31 Grant Single Directory Owner Read Access: Granting IME_ADMIN access to C:\WINDOWS\Microsoft.NET\Framework64\v4.0.30319\aspnet_filter.dll
10/04/2017 16:06:31 Grant Access Failed: Owner=IME_ADMIN; Path=C:\WINDOWS\Microsoft.NET\Framework64\v4.0.30319\aspnet_filter.dll; Access=R; Recursive=False; Message=Attempted to perform an unauthorized operation.
10/04/2017 16:06:31 .NET ASP Worker Process (aspnet_wp) account for framework v4.0.30319 is: ASPNET
10/04/2017 16:06:31 Successfully added user IME_USER
10/04/2017 16:06:31 Adding IME_USER to group Users
10/04/2017 16:06:31 Setting account Privileges for IME_USER
10/04/2017 16:06:31 Granting IME_USER SeNetworkLogonRight
10/04/2017 16:06:31 Granting IME_USER SeBatchLogonRight
10/04/2017 16:06:31 Granting IME_USER SeInteractiveLogonRight
10/04/2017 16:06:31 Granting IME_USER SeAuditPrivilege
10/04/2017 16:06:32 Granting IME_USER SeDenyRemoteInteractiveLogonRight
10/04/2017 16:06:36 Successfully added user IME_ADMIN
10/04/2017 16:06:36 Setting account privileges for IME_ADMIN
10/04/2017 16:06:36 Granting IME_ADMIN SeTcbPrivilege
10/04/2017 16:06:37 Granting IME_ADMIN SeNetworkLogonRight
10/04/2017 16:06:37 Granting IME_ADMIN SeBatchLogonRight
10/04/2017 16:06:37 Granting IME_ADMIN SeCreateTokenPrivilege
10/04/2017 16:06:37 Granting IME_ADMIN SeInteractiveLogonRight
10/04/2017 16:06:37 Granting IME_ADMIN SeInteractiveLogonRight
10/04/2017 16:06:38 Granting IME_ADMIN SeIncreaseQuotaPrivilege
10/04/2017 16:06:38 Granting IME_ADMIN SeServiceLogonRight
10/04/2017 16:06:38 Granting IME_ADMIN SeAuditPrivilege
10/04/2017 16:06:38 Granting IME_ADMIN SeImpersonatePrivilege
10/04/2017 16:06:39 Granting IME_ADMIN SeDenyRemoteInteractiveLogonRight
10/04/2017 16:06:39 Granting IME_ADMIN ME_ALL
10/04/2017 16:06:39 Adding IME_ADMIN to group Users
10/04/2017 16:06:39 ProgIDs in Mail Enable package
10/04/2017 16:06:39 Could not find package
10/04/2017 16:06:44 Checking application directory permissions
10/04/2017 16:06:44 Granting access to C:\PROGRA~2\MAILEN~1\Bin for IME_ADMIN
10/04/2017 16:06:44 Grant Owner Read Access: Granting IME_ADMIN access to C:\PROGRA~2\MAILEN~1\Bin
10/04/2017 16:06:44 Permissions Set: Owner=IME_ADMIN; Path=C:\PROGRA~2\MAILEN~1\Bin; Access=R; Recursive=True
10/04/2017 16:06:44 Granting access to bin64 for IME_ADMIN
10/04/2017 16:06:44 Grant Owner Read Access: Granting IME_ADMIN access to C:\PROGRA~2\MAILEN~1\Bin64
10/04/2017 16:06:44 Permissions Set: Owner=IME_ADMIN; Path=C:\PROGRA~2\MAILEN~1\Bin64; Access=R; Recursive=True
10/04/2017 16:06:44 Granting access to Protocol for IME_ADMIN
10/04/2017 16:06:44 Grant Owner Read Access: Granting IME_USER access to C:\PROGRA~2\MAILEN~1\Bin\NetProtocol
10/04/2017 16:06:44 Permissions Set: Owner=IME_USER; Path=C:\PROGRA~2\MAILEN~1\Bin\NetProtocol; Access=R; Recursive=True
10/04/2017 16:06:44 Grant Access Failed: Owner=ASPNET; Path=C:\PROGRA~2\MAILEN~1\Bin\NetProtocol\web.config; Access=F; Recursive=False; Message=Some or all identity references could not be translated.
10/04/2017 16:06:44 Permissions Set: Owner=IME_ADMIN; Path=C:\PROGRA~2\MAILEN~1\Bin\NetProtocol\web.config; Access=F; Recursive=False
10/04/2017 16:06:44 Running:cmd /c echo y| "C:\PROGRA~2\MAILEN~1\Bin\aspnet_setreg.EXE" -k:"SOFTWARE\AspNetIdentity\Protocol" -u:IME_ADMIN -p:*****
10/04/2017 16:06:44 Did not grant account ASPNET /read access to SOFTWARE\AspNetIdentity\Protocol\ASPNET_SETREG: This version of Windows does not have this account.
10/04/2017 16:06:44 Did not grant account IWAM_ID48515 /read access to SOFTWARE\AspNetIdentity\Protocol\ASPNET_SETREG: This version of Windows does not have this account.
10/04/2017 16:06:44 Successfully granted account IME_ADMIN /read access to SOFTWARE\AspNetIdentity\Protocol\ASPNET_SETREG
10/04/2017 16:06:44 Did not grant account ASPNET /read access to SOFTWARE\AspNetIdentity\Protocol\ASPNET_SETREG: This version of Windows does not have this account.
10/04/2017 16:06:44 Successfully granted account IME_USER /read access to SOFTWARE\AspNetIdentity\Protocol\ASPNET_SETREG
10/04/2017 16:06:44 Granting access to .NET Framework for IME_ADMIN
10/04/2017 16:06:44 Grant Access Failed: Owner=IME_ADMIN; Path=C:\WINDOWS\Microsoft.Net\Framework; Access=F; Recursive=True; Message=Attempted to perform an unauthorized operation.
10/04/2017 16:06:44 Adding account (IME_ADMIN) to IIS_WPG group
10/04/2017 16:06:48 Adding account (IME_ADMIN) to IIS_IUSRS group
10/04/2017 16:06:53 Configuring Existing Application Pool (MailEnableEASPool)
10/04/2017 16:06:53 Skipping setting application pool .Net version. No framework version specified.
10/04/2017 16:06:53 Setting Proxy Accounts
10/04/2017 16:06:53 Setting proxy account for all mewebmail virtual directories
10/04/2017 16:06:53 (SetAllWebSiteProxyAccounts): Setting proxy user for ROOT/MEWebMail to IME_USER
10/04/2017 16:06:53 Setting proxy account for all meadmin virtual directories
10/04/2017 16:06:53 (SetAllWebSiteProxyAccounts): Setting proxy user for ROOT/MEAdmin to IME_USER
10/04/2017 16:06:53 (SetAllWebSiteProxyAccounts): Setting proxy user for ROOT/autodiscover to IME_USER
10/04/2017 16:06:53 (SetAllWebSiteProxyAccounts): Setting proxy user for ROOT/Microsoft-Server-ActiveSync to IME_USER
10/04/2017 16:06:53 Setting proxy account for mobile site
10/04/2017 16:06:53 (SetApplicationWebSiteProxyAccount): Setting MailEnable Site="MailEnable Mobile" to Authenticate as Proxy User: IME_USER
10/04/2017 16:06:53 (SetApplicationWebSiteProxyAccount): Setting MailEnable Site="MailEnable Protocols" to Authenticate as Proxy User: IME_USER
10/04/2017 16:06:53 Updating all web site virtual directory script maps for MEProtocols
10/04/2017 16:06:53 Setting .NET version for handlers to v4.0.30319 in C:\PROGRA~2\MAILEN~1\Bin\NetProtocol\web.config
10/04/2017 16:06:53 Setting default document to default.aspx
10/04/2017 16:06:53 Updating registry
10/04/2017 16:06:53 END INSTALLATION - PROTOCOL
10/04/2017 16:06:53 Checking server for SSL certificate (ID48515)
10/04/2017 16:06:53 SSL certificate (ID48515) exists

privateland
Posts: 62
Joined: Tue May 13, 2014 8:40 pm

Re: Mailenable Enterprise: Webmail Not Available

Post by privateland »

More info from the Event Viewer. Three messages AFTER meisntaller options2,4 and 13 were effected:
1. Warning: The identity of application pool MailEnableAppPool is invalid. The user name or password that is specified for the identity may be incorrect, or the user may not have batch logon rights. If the identity is not corrected, the application pool will be disabled when the application pool receives its first request. If batch logon rights are causing the problem, the identity in the IIS configuration store must be changed after rights have been granted before Windows Process Activation Service (WAS) can retry the logon. If the identity remains invalid after the first request for the application pool is processed, the application pool will be disabled. The data field contains the error number.
The identity is IME_ADMIN and I have reset the password centrally as well as on the meinstaller util. IME_ADMIN has batch logon rights
2. Warning: Application pool MailEnableAppPool has been disabled. Windows Process Activation Service (WAS) did not create a worker process to serve the application pool because the application pool identity is invalid.
3. Error: Application pool MailEnableAppPool has been disabled. Windows Process Activation Service (WAS) encountered a failure when it started a worker process to serve the application pool.

MailEnable-Ian
Site Admin
Posts: 9738
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Mailenable Enterprise: Webmail Not Available

Post by MailEnable-Ian »

Hi,

Firstly what version of MailEnable do you have installed? Please provide the exact version reported in your MailEnable diagnostic report.

If older then what is on our downloads page for version 9 then please upgrade as it will reset the web mail components. For older versions of MailEnable please visit the earlier version page for the latest revisions.

Earlier versions: https://www.mailenable.com/downloadprevious.asp
Latest version 9.x: https://www.mailenable.com/download.asp

Also when you are running the meinstaller.exe utility ensure that you run utility as administrator. I.e: right click the executable and select "Run as administrator" and then execute option 2.
Regards,

Ian Margarone
MailEnable Support

privateland
Posts: 62
Joined: Tue May 13, 2014 8:40 pm

Re: Mailenable Enterprise: Webmail Not Available

Post by privateland »

Ian,

Thanks for your reply. I am using ME Enterprise v9.7. I have run the meinstaller with admin privileges with no success.

The problem randomly reset itself yesterday and the webmail started working properly again. Today, it went back to NOT working again.

Of course the effect must have a cause, but there has been no activity which has changed any configuration, so it is hard to see what is happening.

Currently, I am getting a

"401 - Unauthorized: Access is denied due to invalid credentials.
You do not have permission to view this directory or page using the credentials that you supplied."

error along with an alert from Mailenable about lack of responsiveness of the webmail

There were no specific entries relating to the error in the Event Viewer.

After a power-cycle of the server, the error changed to a

"HTTP Error 503. The service is unavailable."

At this point, the Event Viewer now triggers the erors shown in my previous post.

I can offer a guest login to the box if that would allow you to assist?

Regards
John

privateland
Posts: 62
Joined: Tue May 13, 2014 8:40 pm

Re: Mailenable Enterprise: Webmail Not Available

Post by privateland »

Further to my last post, the error inexplicably changed back to the 401-Unauthorised error after I recycled the app pool a few times.
Subsequently, I disabled anonymous access on the webmail site, and then re-enabled it. The webmail worked.
I repeated the same process on the admin site (which was also down) - and it too started working normally.

I don't know if that offers any further insight?

Regards
John

privateland
Posts: 62
Joined: Tue May 13, 2014 8:40 pm

Re: Mailenable Enterprise: Webmail Not Available

Post by privateland »

And yet again tonight - after a Windows update, I get the

HTTP Error 401.2 - Unauthorized

You are not authorized to view this page due to invalid authentication headers.

See attached.

I tried the same regime as before to reset, but it steadfastly refuses.

Clearly something is going on. Now we are down to hours between breakdowns. The webmail has zero reliability, and is serving only to irritate and inconvenience my customers.

John

privateland
Posts: 62
Joined: Tue May 13, 2014 8:40 pm

Re: Mailenable Enterprise: Webmail Not Available

Post by privateland »

Another empirical observation is that this issue started when I upgraded to 9.7

Now getting desperate. IIS is running beautifully for another twenty websites on this box. So I have ruled out OS or IIS problems. Issue is only with ME

MailEnable-Ian
Site Admin
Posts: 9738
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Mailenable Enterprise: Webmail Not Available

Post by MailEnable-Ian »

Hi,

The problem sounds like you have a group policy on the server (or on a domain controller) that executes at specific intervals and is changing the password for the MailEnable service accounts. You need to inspect the Windows event log "Security" log for more clues. For a managed response the best way forward would be to lodge a support ticket under "upgrade" and provide the technician with server access via RDP or Teamviewer so that they can analyse the Windows security event log and MailEnable configuration in more detail.
Regards,

Ian Margarone
MailEnable Support

firefoxchris
Posts: 18
Joined: Wed Jul 20, 2011 8:17 am

Re: Mailenable Enterprise: Webmail Not Available

Post by firefoxchris »

Hi John,

I'm having a similar issue where Webmail will go down randomly with a 503 Service Unavailable error. We're not getting the unauthorised error you are but might be worth a read of the post I just put up, are you getting any event logs like us?

Here is the link: http://forum.mailenable.com/viewtopic.php?f=7&t=41716

firefox

privateland
Posts: 62
Joined: Tue May 13, 2014 8:40 pm

Re: Mailenable Enterprise: Webmail Not Available

Post by privateland »

firefox

Thanks for the reply. I looked at your problem, but I don't think it's what going on here. The 503 and unauthorised errors seem to be randomly appearing. The latter could previously be fixed by reference to the meinstaller app, but not in the current situation. (The last half a dozen times the error has occurred, I have been able to reset using the meinstaller)

IIS reset doesn't work in either case (sadly).

Appreciate the assistance though.

Ian
I will do as you suggest, because this has already cost me a client due to the number of times the webmail has gone down. I really need to stem the flow as soon as possible. Currently, the service is down and no amount of tweaking is making a difference.

Thanks to you both
John

cpinetworks
Posts: 8
Joined: Mon Aug 23, 2010 7:23 pm

Re: Mailenable Enterprise: Webmail Not Available

Post by cpinetworks »

I too am having this issue. My system does not have any group policies and is not on a domain.

MailEnable-Ian
Site Admin
Posts: 9738
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Mailenable Enterprise: Webmail Not Available

Post by MailEnable-Ian »

HI,
I too am having this issue. My system does not have any group policies and is not on a domain.
The outcome here was that the IME_ADMIN and IME_USER accounts were being locked out by windows because of too many invalid authentication attempts by foreign connections. These were identified as dictionary attacks trying to guess windows user passwords. You will need to check the accounts to see if they are locked and unlock then within the account properties in windows. Once unlocked you might want to disable the windows "Local Security Policy" for "Account Lockout Threshold" and set this to "0" until you locate the source of abuse and stop the attacks. Also check the Windows event log "Security" log as it will report why and when the accounts locked and provide more clues of the source connection.
Regards,

Ian Margarone
MailEnable Support

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