Error scanning attachment with Sophos Anti-Virus

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odiecoranes
Posts: 1
Joined: Tue Oct 29, 2019 10:29 am

Error scanning attachment with Sophos Anti-Virus

Post by odiecoranes » Tue Oct 29, 2019 10:55 am

ME Enterprise Edn (Version 10.27)

Hi! I need help on how to solved Anti-Virus Scanning error using Sophos

Error scanning attachment - Command Line Scanner Process ("C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sav32cli.exe" "C:\PROGRA~2\MAILEN~1\Scratch\0BE3C8~1.MAI\2.ATT" -s -nb -nc -archive) took too long and was terminated

I followed this documentation https://www.mailenable.com/kb/content/article.asp?ID=ME020288 but still not working..


Already increased the value for the following MailEnable registry key process timeout to 60000

64 Bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Mail Enable\Mail Enable\Agents\MTA\Filters

reduced MTA threads to 10 but that doesn't help


Thank You!

scotty562
Posts: 19
Joined: Tue Sep 11, 2018 12:20 pm

Re: Error scanning attachment with Sophos Anti-Virus

Post by scotty562 » Wed Dec 11, 2019 2:18 pm

I'm having the same issue as well. I had to disable it for the time being until ME provides a solution.

SantaPhil
Posts: 2
Joined: Wed Dec 18, 2019 8:16 pm

Re: Error scanning attachment with Sophos Anti-Virus

Post by SantaPhil » Thu Dec 19, 2019 7:03 pm

Having the same issue with the ClamAV setup as well.

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