Outlook 2016 won't download new email

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purebulk
Posts: 1
Joined: Fri Dec 13, 2019 6:22 pm

Outlook 2016 won't download new email

Post by purebulk » Wed Jan 22, 2020 7:19 pm

One of my email users can't get outlook 2016 to download email. The send/receive process completes but no new email is downloading. We see lots of new email in the webmail. I deleted the outlook account on the PC and re-created the profile and now nothing downloads, not even the old mail. Webmail still shows lots of email.

I am running 10.29 version of software.

Where do I go from here?

MailEnable-Ian
Site Admin
Posts: 9028
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Outlook 2016 won't download new email

Post by MailEnable-Ian » Tue Feb 11, 2020 4:43 am

Hi,

How did you configure the Outlook client to connect to the mailbox? Did you connect via IMAP or POP?
Regards,

Ian Margarone
MailEnable Support

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