Webmail shows incorrect Disc space used?

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StephenDavey
Posts: 5
Joined: Thu Feb 18, 2021 5:52 am

Webmail shows incorrect Disc space used?

Post by StephenDavey »

Dear Forum,
Wondered if anyone else had encountered this . .

I have a user (office@merinovictoria.com.au) who was getting some "mail box full" warnings.

When I investigated in Webmail it shows Disc space Used as 5.7 GB (out of 1024MB available)
This is clearly wrong as there are only 42 small message in the entire mailbox.

When I look at the mailboxes via Plesk it shows the mailbox size of 16.7 Mb
and when I RDC to the server and check with File Explorer the mailbox shows as 10.9 Mb . . . which is about what I would expect.

Anyone know what might be causing Webmail to show the very inflated figure . . and what can I do to refresh the size in Webmail. (The Plesk "Refresh Usage Stats" does not seem to change it)??
OFFICE@MERINOVICTORIA.COM_Webmail.png
OFFICE@MERINOVICTORIA.COM_Webmail.png (44.03 KiB) Viewed 3360 times
office@merinovictoria.com.au_Plesk.png
office@merinovictoria.com.au_Plesk.png (31.64 KiB) Viewed 3360 times
OFFICE@MERINOVICTORIA.COM_RDC.png
OFFICE@MERINOVICTORIA.COM_RDC.png (89.52 KiB) Viewed 3360 times
Cheers

Stephen D

MailEnable-Ian
Site Admin
Posts: 9738
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Webmail shows incorrect Disc space used?

Post by MailEnable-Ian »

Hi,

Can you please upgrade to 10.32 to see if this addresses your problems as there has been fixes in this area.
Regards,

Ian Margarone
MailEnable Support

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