Calendar events showing up as "Private"
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- Site Admin
- Posts: 9738
- Joined: Mon Mar 22, 2004 4:44 am
- Location: Melbourne, Victoria, Australia
Re: Calendar events showing up as "Private"
Hi,
Please download the 10.24 kit again as this was fixed in a revised version and replaced on the downloads page.
Please download the 10.24 kit again as this was fixed in a revised version and replaced on the downloads page.
Regards,
Ian Margarone
MailEnable Support
Ian Margarone
MailEnable Support
Re: Calendar events showing up as "Private"
Hi
Just install the new 10.24 kit, but the events still show up as Private in Webmail, but on my phone I can see them.
How to fix this??
Regards
Jorgen
Just install the new 10.24 kit, but the events still show up as Private in Webmail, but on my phone I can see them.
How to fix this??
Regards
Jorgen
Re: Calendar events showing up as "Private"
Hi
Just upgraded to 10.25 but still Calendar events showing up as private in Webmail. No problem on my phone
How to fix this??
Just upgraded to 10.25 but still Calendar events showing up as private in Webmail. No problem on my phone
How to fix this??
Re: Calendar events showing up as "Private"
Hi
just upgraded to version 10.26 and I still do have the same error, when trying to see my events on the desktop version. If I use the mobile version of webmail everything works fine
If i try to edit the events, i get this error
So how to fix this
Best regards
Jorgen
just upgraded to version 10.26 and I still do have the same error, when trying to see my events on the desktop version. If I use the mobile version of webmail everything works fine
If i try to edit the events, i get this error
So how to fix this
Best regards
Jorgen
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- Site Admin
- Posts: 9738
- Joined: Mon Mar 22, 2004 4:44 am
- Location: Melbourne, Victoria, Australia
Re: Calendar events showing up as "Private"
Hi,
The fix is in the beta in 10.27 located on our beta page.
The fix is in the beta in 10.27 located on our beta page.
Regards,
Ian Margarone
MailEnable Support
Ian Margarone
MailEnable Support
Re: Calendar events showing up as "Private"
Hi
just upgraded to version 10.27. Still the same. Private events in Webmail still shows up as Private, but on Webmail Mobile is it correct
So how to fix this bug
Kind Regards
Jorgen
just upgraded to version 10.27. Still the same. Private events in Webmail still shows up as Private, but on Webmail Mobile is it correct
So how to fix this bug
Kind Regards
Jorgen
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- Site Admin
- Posts: 9738
- Joined: Mon Mar 22, 2004 4:44 am
- Location: Melbourne, Victoria, Australia
Re: Calendar events showing up as "Private"
Hi,
How were the appointments initially created? I have tried to emulate the problem without success. I use MailEnable MAPI connector to create an appointment to sync to server. I then login to web mail and the appointment is not set to private. Can you provide the exact steps to reproduce the problem.just upgraded to version 10.27. Still the same. Private events in Webmail still shows up as Private, but on Webmail Mobile is it correct
Regards,
Ian Margarone
MailEnable Support
Ian Margarone
MailEnable Support
Re: Calendar events showing up as "Private"
Hi
It is actually very easy create this bug.
I only use webmal desktop version and the calendar on my phone. I got exchange to sync the mails and appointments
If i make an appointment on Webmail Desktop, i can see this both on my phone and on the webmail. Everything is fine
If i make an appointment on my phone in the Calendar, i can see it on my phone, but not in Webmail Desktop Calendar, see picture 1
But the funny thing is, i can see the appointment on Upcoming Appointments in the front page of Webmail, see picture 3
If i try to edit the appointment in Webmail, i get this error, see picture 2
I am not using any MAPI connector, only Exchange to sync
Hope this information will help you
Best Regards
Jorgen
It is actually very easy create this bug.
I only use webmal desktop version and the calendar on my phone. I got exchange to sync the mails and appointments
If i make an appointment on Webmail Desktop, i can see this both on my phone and on the webmail. Everything is fine
If i make an appointment on my phone in the Calendar, i can see it on my phone, but not in Webmail Desktop Calendar, see picture 1
But the funny thing is, i can see the appointment on Upcoming Appointments in the front page of Webmail, see picture 3
If i try to edit the appointment in Webmail, i get this error, see picture 2
I am not using any MAPI connector, only Exchange to sync
Hope this information will help you
Best Regards
Jorgen
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- Site Admin
- Posts: 9738
- Joined: Mon Mar 22, 2004 4:44 am
- Location: Melbourne, Victoria, Australia
Re: Calendar events showing up as "Private"
Hi,
I just tried your steps. I created a appointment via a Google Pixel Exchange account and synced to server. I then logged into web mail and the appointment was ok. Can you provide detail of which model mobile device and the email client used on the device?
I just tried your steps. I created a appointment via a Google Pixel Exchange account and synced to server. I then logged into web mail and the appointment was ok. Can you provide detail of which model mobile device and the email client used on the device?
Regards,
Ian Margarone
MailEnable Support
Ian Margarone
MailEnable Support
Re: Calendar events showing up as "Private"
Hi again
I do not think it has anything to do whit my LG mobile phone, because
I can see all the appointments if login on webmail mobile ( everything is fine)
I can see all the appointments on my phone (everything is fine)
If i login on Webmail desktop, i can see appointments in the account summary, but the appointment i have made on my phone is Privat. It only happens to appointments made on my phone
So it is a little strange, it shows up on Webmail Mobile, Webmail desktop account summary, but not in the calendar part of Webmail Desktop
My simple guess is, that somehow I have got a bug in the Webmail Desktop Calendar part.
As far as i can recall it started from version 10.24. ( Now running 10.27) Enterprise edition
Yes i know it is a little tricky!!
Best regards
Jorgen
I do not think it has anything to do whit my LG mobile phone, because
I can see all the appointments if login on webmail mobile ( everything is fine)
I can see all the appointments on my phone (everything is fine)
If i login on Webmail desktop, i can see appointments in the account summary, but the appointment i have made on my phone is Privat. It only happens to appointments made on my phone
So it is a little strange, it shows up on Webmail Mobile, Webmail desktop account summary, but not in the calendar part of Webmail Desktop
My simple guess is, that somehow I have got a bug in the Webmail Desktop Calendar part.
As far as i can recall it started from version 10.24. ( Now running 10.27) Enterprise edition
Yes i know it is a little tricky!!
Best regards
Jorgen
-
- Site Admin
- Posts: 9738
- Joined: Mon Mar 22, 2004 4:44 am
- Location: Melbourne, Victoria, Australia
Re: Calendar events showing up as "Private"
Hi,
As stated in my earlier reply I created the appointment on my mobile Google Pixel and it was fine on when viewed via the web mail desktop client. Best way forward would be to lodge a support ticket and provide access to the data.
As stated in my earlier reply I created the appointment on my mobile Google Pixel and it was fine on when viewed via the web mail desktop client. Best way forward would be to lodge a support ticket and provide access to the data.
Regards,
Ian Margarone
MailEnable Support
Ian Margarone
MailEnable Support
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- Posts: 4
- Joined: Sat Jan 16, 2021 7:23 am
Re: Calendar events showing up as "Private"
Update: When I use the Calengoo app, my calendar events appear properly. It appears the issue is with Informant (formerly Pocket Informant). I'm guessing that Informant falsely flags all events as private.
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- Site Admin
- Posts: 9738
- Joined: Mon Mar 22, 2004 4:44 am
- Location: Melbourne, Victoria, Australia
Re: Calendar events showing up as "Private"
Hi,
Are you able to navigate to the mailboxes calendar folder and provide a copy of the .CAL file that was created via the informant application and then attach to an email and send to response@mailenable.com? This will allow us to emulate the problem on our end.
Are you able to navigate to the mailboxes calendar folder and provide a copy of the .CAL file that was created via the informant application and then attach to an email and send to response@mailenable.com? This will allow us to emulate the problem on our end.
Regards,
Ian Margarone
MailEnable Support
Ian Margarone
MailEnable Support