Local Translation Error

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Email.mk
Posts: 5
Joined: Fri Nov 01, 2019 2:15 pm

Local Translation Error

Post by Email.mk » Fri Nov 01, 2019 10:16 pm

Hello,

We installed a trial version of MeilEnable Enterprise Edition to test it before purchasing.

We wanted to start with the translation to our local language but whenever we chose the language from the drop-down ( that we added before ) and try to login we get this error :

Code: Select all

Server Error in '/' Application.
Object reference not set to an instance of an object.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.NullReferenceException: Object reference not set to an instance of an object.

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:


[NullReferenceException: Object reference not set to an instance of an object.]
   MailEnable.LanguageTokens.SerialiseLanguage(String sTargetLanguage, Dictionary`2 LanguageManager, String TokenSet, Boolean bIsJSON) +187
   MailEnable.Clients.WebMail.ScriptTranslationsArray.GetLanguageScriptBlock(String sTargetLanguage, Dictionary`2 LanguageManager, String TokenSet) +34
   MailEnable.Clients.WebMail.ScriptTranslationsArray.Page_Load(Object sender, EventArgs e) +369
   System.Web.UI.Control.OnLoad(EventArgs e) +107
   System.Web.UI.Control.LoadRecursive() +89
   System.Web.UI.Control.LoadRecursive() +184
   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +1606

Version Information: Microsoft .NET Framework Version:4.0.30319; ASP.NET Version:4.8.3928.0
I have tried to just copying the en.map file and renaming it to .mk ( for Macedonian ) and adding it to Languages TAB but the same error appears when we try to login.

Any idea what is causing this ?

Thank you in advance

MailEnable-Ian
Site Admin
Posts: 9027
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Local Translation Error

Post by MailEnable-Ian » Wed Nov 06, 2019 1:49 am

Hi,

Please lodge a support ticket via the from below and provide the example .map file you have created.

https://www.mailenable.com/support/step1.asp
Regards,

Ian Margarone
MailEnable Support

Email.mk
Posts: 5
Joined: Fri Nov 01, 2019 2:15 pm

Re: Local Translation Error

Post by Email.mk » Mon Nov 11, 2019 5:37 pm

Thank you,

Example files were attached and ticket created.

The tracking number for your support request is: 56994

Waiting for feedback - will update this thread once the issue is resolved for others facing this issue.

Regards

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