Browser hangs when attempting to access web mail options.
There are various reasons this can happen:
The following suggestions
may resolve this issue:
1. Some antivirus software prevents use of the File System Object (e.g. Norton/Symantec and McAfee). Ensure that these antivirus applications are not preventing MailEnable from using the Scripting File System Object and that the software is configured not to monitor MailEnable configuration or data directories.
2. Ensure that the IME_ADMIN account has full control over the C:\Program Files\Mail Enable\Config directory tree (and all folders underneath it): This can be done from the command prompt as follows:
CACLS "C:\Program Files\Mail Enable\Config"
/t /e /g IME_ADMIN:F
3. Also, try using the MEInstaller utility to re-configure web mail. This is explained in the following article: Article ME020092
4. Inspect the Windows Event Viewer Application and System logs for problems logged via COM+ or MailEnable.
Using the MailEnable MEInstaller.exe utility: Article ME020314
What are the IME_ADMIN and IME_USER accounts?: Article ME020184
Web mail does not delete mail messages and will cause duplicates when opened: Article ME020230
|Product:||MailEnable (Pro-Any Pro-1.X Ent-Any Ent-1.X)|
|Keywords:||Event viewer CACLS IME_ADMIN NORTONS browser hangs options web mail webmail|
|Class:||PRB: Product Problem or Issue|
|Revised:||Wednesday, May 4, 2016|