ME020224 - PRB: Only some messages are showing in the web mail inbox when using version 1 of MailEnable


SYMPTOMS

Not all messages appear in the web mail message list when using version one of MailEnable.

CAUSE

MailEnable enforces a limit of 1000 items in a folder. This is to conserve CPU resources when scanning and displaying folders.

RESOLUTION

Increase this limit using the following registry key. 

Note: this could affect performance of the mail server.

Key Name: SOFTWARE\Mail Enable\Mail Enable\Services\webmail\Options
Value Name: Max Message List Length
Value Type: DWORD
Value Setting: Numeric - maximum number of messages allowed in a single folder

The setting above should be set to the maximum amount of messages that can be displayed (i.e. to display a maximum of 2000 messages, set this value to 2000). If the registry setting above is set below 10, then the maximum amount of messages that will be displayed is 1000. 


Product:MailEnable (ME-1.X Std-1.X Pro-1.X Ent-1.X)
Module:WebMail
Keywords:Message list webmail 1000 CPU not showing messages displaying inbox web mail
Class:PRB: Product Problem or Issue
Revised:Wednesday, May 4, 2016
Author:
Publisher:MailEnable