Unable to login to web mail, browser does not accept cookies.
To authenticate against web mail, ensure that cookies are enabled in the browser.
Please see below for instructions on how to enable cookies for Internet
Explorer 6 (IE 6):
1. Select Start > Settings >Control
Panel.
2. Select Internet Options
3. Select the Privacy
tab. This should display either a slider control or the
word 'custom' for Privacy settings. If 'custom' is displayed, follow the
instructions for advanced users instead.
4. By default, privacy
settings should be set to medium. If the settings are higher than medium,
changed them back to medium, as this is the highest privacy level which will
still allow the login cookie to work properly.
5. Click OK, close all
IE6 windows, and restart IE.
Instructions for advanced Users
1. After
following steps 1-3 above, Click the Advanced... button.
2. Check
'Override automatic cookie handling' and select 'Accept' under both 'First party
Cookies' and 'Third party Cookies'. Also, enable 'Always allow session
cookies'.
3. Select OK, close all IE6 windows, and restart IE.
Alternative instructions for those who require the medium-high or
high privacy options
1. In the Privacy tab, click Edit... in the Web
Sites section.
2. In The Address of Web Site box, type in
http://yoursite then click Allow.
3. This will enable all servers in the
"yoursite" domain to set and read cookies unless privacy settings are set to
explicitly set to block or allow all cookies.
4. Select OK, close
all IE6 windows, and restart IE.
Product: | MailEnable (Pro-Any Pro-1.X Ent-Any Ent-1.X) |
Article: | ME020233 |
Module: | WebMail |
Keywords: | webmail,IE,6,cookies,web,mail,browser,log-in,issues,problems,cannot,login |
Class: | PRB: Product Problem or Issue |
Revised: | Wednesday, May 4, 2016 |
Author: | MailEnable |
Publisher: | MailEnable |