How to raise support issues with MailEnable


How to raise a support request with MailEnable.


All support requests are handled by our online support ticketing system.  Lodging your support request online will give provide a reference number and confirmation of lodgement; it also ensures that MailEnable technical staff have some basic information regarding the software version and nature of the problem.

If you cannot find an answer to your problem within the documentation, our knowledge base or user forums and wish to lodge a technical support query, you must first log an online support ticket via the MailEnable web site before placing a phone call.  The support ticket form can be found at

Phone support is only available during MailEnable normal office hours (unless by other support agreement). MailEnable normal office hours are 9am to 5:00pm AEST (Australian Eastern Standard Time).

Phone support is available by calling the phone number(s) published on the web site. You will be asked to provide your support ticket number when you call. A support fee may be charged when you lodge the ticket depending on the nature of the call (please see support policy).

Priority support (outside of normal office hours) can be obtained by purchasing a Class A token (high priority). You must select this option on the support form when the ticket is lodged.


MailEnable support options are outlined on the MailEnable Web Site at:

Product:MailEnable (All Versions)
Class:HOWTO: Product Instructions
Revised:Wednesday, May 4, 2016