ME020316 - PRB: Error REG-004 occurs when running the registration utility


REG-004 :  The license key does not match. The name of the computer or number of CPUs does not match the license key you are using.


This error may occur if any of the following have occurred:

1. You have changed the name of your computer and have not requested an
updated license key .
2. The license key used for this computer is not valid (because the license key does not match the computer name or number of CPUs).


Follow the steps below to resolve this error:

1. Go to Online Services and release the current license key.
2. Run the Registration Wizard found in the MailEnable Program Group to obtain an updated license key. You can re-issue a license manually within Online Services, however it is recommended to run the registration wizard so that it automates the process when detecting CPU count and Netbios name.


Licensing FAQ: Article ME020353

How to request an updated license key?: Article ME020267

Product:MailEnable (Pro-Any Pro-1.X Ent-Any Ent-1.X)
Keywords:licensing reg-004 reg 004 registration utility wizard cpu count does not match
Class:PRB: Product Problem or Issue
Revised:Wednesday, May 4, 2016