ME020324 - PRB: Purchasing support from MailEnable


How to purchase support from MailEnable.


For those support requests that require technical support, the following tokens are available for purchase.

Class A tokens - (high priority response) will be responded to within 2 hours of receipt.  Class A tokens can be purchased when the support ticket is raised.

Class B tokens - (This includes complimentary support tokens, bundled support tokens) will be responded to within one (1) business day of receipt. See "Responsiveness" on our support page for our current local time.  Class B tokens can be purchased in bundles at a discounted rate, as detailed here.

Click here for information on
free and paid support requests


How to raise support issues with MailEnable: Article ME020272

Support Policy:

Product:MailEnable (All Versions)
Keywords:support token ticket policy purchase purchasing paid how to buy product tech
Class:PRB: Product Problem or Issue
Revised:Wednesday, May 4, 2016