How to purchase support from MailEnable.
For those support requests that require technical support, the following tokens are available for purchase.
Class A tokens - (high priority response) will be responded to within 2 hours of receipt. Class A tokens can be purchased when the support ticket is raised.
Class B tokens - (This includes complimentary support
tokens, bundled support tokens) will be responded to within one (1) business day
of receipt. See "Responsiveness" on
our support page for our current local time. Class B tokens can be
purchased in bundles at a discounted rate, as detailed here.
Click here for information on free and paid support requests
How to raise support issues with MailEnable: Article ME020272
Support Policy: http://www.mailenable.com/policies/support.asp
|Product:||MailEnable (All Versions)|
|Keywords:||support token ticket policy purchase purchasing paid how to buy product tech|
|Class:||PRB: Product Problem or Issue|
|Revised:||Wednesday, May 4, 2016|