ME020355 - ERR: System error occurs when accessing MailEnable web mail


SYMPTOMS

The MailEnable web mail application will return the following error before the client has been given an opportunity to login to web mail.

MailEnable web mail and web admin will function for an indeterminate amount of time and will then cease working with the following error:


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MailEnable Web mail - System Error

This service is currently experiencing difficulties.
Our apologies for any inconvenience
The following error needs to be rectified:

MailEnable Web mail - MTS/COM+ Features error -


To resolve this problem please refer to the MailEnable Knowledge Base.
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CAUSE

This error may occur if running MailEnable in an environment where there is a Domain Policy configured to control account policies. T he domain controller may override the access rights granted to MailEnable service accounts. If this occurs, then the web mail will fail with this error and the login screen will not be presented to the user.

RESOLUTION

To resolve this issue, ensure that the IME_USER and IME_ADMIN have been added to the Domain Controller Policy login in the logon batch job section, as this will override the local policy.

If this is not configured then there may be problems when trying to access web mail/web admin, because the Domain Controller will apply the Domain Policy to the server that is running MailEnable.

MORE INFORMATION

More information on how to create the "Logon as a batch job" can be found in this Microsoft Knowledge base article: http://support.microsoft.com/default.aspx?scid=kb;en-us;297519



Product:MailEnable (Pro-Any Pro-1.X Ent-Any Ent-1.X)
Module:WebMail
Keywords:Domain Controller Policy webmail system error web mail -2147467238 ASP 0177
Class:ERR: Product Error
Revised:Wednesday, May 4, 2016
Author:
Publisher:MailEnable