A filter has been configured
but it does not seem to pick up anything.
may occur if MailEnable's intergrated filtering is not configured correctly.
- The first thing is to check
if the filtering is enabled for the MTA agent. To check this navigate to
this location in the MailEnable Adminstration program. Messaging Manager
> Servers > localhost > Filters - right click on "filters" and check
the enable tickbox to enable the filtering option.
- MailEnable content filters
match strings/letter patterns within the mail messages.When specifying filter
criteria, consider the format of the message content and the impact that this
may have on the string patterns used in criteria/word lists. If a
message is encoded as rich text or HTML, the string patterns in the content of
the message may be somewhat different to those apparent when viewing the
- For example, HTML and rich
text messages may embed tags around the words or letters within a message
and the filter criteria may need to use wildcards to effectively match
the message content.
- It is possible to verify
if the filtering is functioning by checking the MTAFILTER-Report-date.txt
log file which will
indicate what filter,criteria and actions were used on the message. This
log file can be found by navigating to this location in the MailEnable
Servers > localhost > Filters > MailEnable
Message filter > logs > Filter . To further investigate, run the
MTA in debug mode. This will display the MTA's activity and display
if the filters are being met and what actions are being
Also, run the Diagnostic Report to ensure
that the product license key is valid, as filters will be disabled if the
evaluation has expired or the license key is invalid.
information on how to run the MTA in debug mode can be found here:
Troubleshooting Integrated Filtering:
Global/Mailbox Filtering - Troubleshooter:
Server Level Filter Agent Troubleshooting: