ME020398 - BUG: Web mail returns the error (-2147221005) 006~ASP 0177~Server.CreateObject Failed~800401f3


SYMPTOMS

Web mail returns the error (-2147221005) 006~ASP 0177~Server.CreateObject Failed~800401f3

CAUSE

This problem may occur if the webppliance_siteadmins user (associated with Ensim) has been explicitly denied access to the Program Files\Mail Enable folder (and all of its children).

When MailEnable is installed, it adds the IME_ADMIN into the "Users" group.  On some installations, it seems that Ensim makes "Users" as a member of their webppliance_siteadmins and then denies access to this group to the MailEnable folders mentioned above.

This creates an issue because the IME_ADMIN account will no longer have access to the files and resources that are needed by web mail.

RESOLUTION

The solution is to ensure that Ensim's webppliance_siteadmins is not denied access to the Program Files\Mail Enable folder (and sub folders).

This is done as follows:

1. Use Explorer to browse to the Program Files\Mail Enable folder.
2. Right click on the folder and select Properties.
3. Select the Security tab.
4. Highlight the webppliance_siteadmins and then click remove



Product:MailEnable
Category:Other
Module:WebMail
Keywords:-2147221005 0177 Web mail error failed asp Server.CreateObject Failed 800401f3
Class:BUG: Product Defect/Bug
Revised:Wednesday, May 4, 2016
Author:
Publisher:MailEnable