ME020410 - TRB: Unknown user name or bad password in Windows event log viewer


SYMPTOMS

Users are unable to authenticate when using Windows Integrated Authentication option.

Example of Event log failure:

 

Reason:                Unknown user name or bad password

User Name:        (user name)

Domain:                domainname

Logon Type:        3

Logon Process:        Advapi 

Authentication Package:        Negotiate

Workstation Name:        Servername$

Caller User Name:        Servername$

Caller Domain:        Domain

Caller Logon ID:        (0x0,0x3E7)

Caller Process ID:        2036

Transited Services:        -

Source Network Address:        -

Source Port:        -

 

And: 

Logon attempt by:        MICROSOFT_AUTHENTICATION_PACKAGE_V1_0

Logon account:        (Same user name)

Source Workstation:        Servername

Error Code:                0xC000006A          

CAUSE

The two likely scenarios when the failure occurs is:

Cause A: The User Account does not exist in the Active Directory/Windows Security realm configuration.

Cause B: The password is invalid. This may be obscured by the fact that the user will have authenticated using the MailEnable credentials rather than the Windows Authentication (as a result of the Windows Authentication failure).

 

RESOLUTION

 

Cause A: Ensure the account exists within Windows Active directory.

Cause B: Ensure the password for the account is correct.


Product:MailEnable (All Versions)
Category:Environment
Module:Other
Keywords:Active directory Authentication bad password unknown user name 0xC000006A
Class:TRB: Troubleshooting (Configuration or Environment)
Revised:Wednesday, May 4, 2016
Author:
Publisher:MailEnable