Users are unable to authenticate when using Windows Integrated Authentication option.
Example of Event log failure:
Reason: Unknown user name or bad password
User Name: (user name)
Logon Type: 3
Logon Process: Advapi
Authentication Package: Negotiate
Workstation Name: Servername$
Caller User Name: Servername$
Caller Domain: Domain
Caller Logon ID: (0x0,0x3E7)
Caller Process ID: 2036
Transited Services: -
Source Network Address: -
Source Port: -
Logon attempt by: MICROSOFT_AUTHENTICATION_PACKAGE_V1_0
Logon account: (Same user name)
Source Workstation: Servername
Error Code: 0xC000006A
The two likely scenarios when the failure occurs is:
Cause A: The User Account does not exist in the Active Directory/Windows Security realm configuration.
Cause B: The password is invalid. This may be obscured by the fact that the user will have authenticated using the MailEnable credentials rather than the Windows Authentication (as a result of the Windows Authentication failure).
Cause A: Ensure the account exists within Windows Active directory.Cause B: Ensure the password for the account is correct.
|Product:||MailEnable (All Versions)|
|Class:||TRB: Troubleshooting (Configuration or Environment)|
|Revised:||Wednesday, May 4, 2016|