Changing data paths in the MailEnable administration program causes web mail to time out when listing messages


SYMPTOMS

When listing messages within the web mail interface, the following errors below are displayed within the browser in the message list window of web mail.

HTTP 500.100 - Internal Server Error - ASP error
Internet Information Services
--------------------------------------------------------------------------------
Technical Information (for support personnel)
Error Type:
msxml3.dll (0x80070005)
Access is denied.
/mewebmail/base/enterprise/lang/EN/Forms/MAI/List.asp, line 407

OR ERROR:

HTTP 500.100 - Internal Server Error - ASP error
Internet Information Services
--------------------------------------------------------------------------------
Technical Information (for support personnel)
Error Type:
Active Server Pages, ASP 0113 (0x80004005)
The maximum amount of time for a script to execute was exceeded. You can change this limit by specifying a new value for the property Server.ScriptTimeout or by changing the value in the IIS administration tools.
/MEWebmail/base/enterprise/lang/EN/Forms/MAI/List.asp  

CAUSE

Incorrect permissions on MailEnable folders.

RESOLUTION

Run the MEInstaller.exe utility in the MailEnable BIN directory and run the option "Common Installation" which will add the correct permissions that were removed from moving the folder.

Alternative Solution:

Manually run the CACLS command by using the following command:

CACLS "C:\Program Files\Mail Enable\Postoffices" /t /e /g IME_ADMIN:F

MORE INFORMATION

Using the MailEnable MEInstaller.exe utility: http://www.mailenable.com/kb/content/article.asp?ID=ME020314


Product:MailEnable (ME-1.X ME-2.X Pro-Any Pro-1.X Pro-2.X Ent-Any Ent-1.X Ent-2.X)
Category:Migration
Article:ME020447
Module:WebMail
Keywords:HTTP,500.100,-,Internal,Server,Error,ASP,error,permissions,meinstaller
Class:ERR: Product Error
Revised:Wednesday, May 4, 2016
Author:
Publisher:MailEnable

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