ME020454 - INT: SMTP service crashes intermittently


SYMPTOMS

The MailEnable SMTP service is crashing intermittently. The following error is displayed within the Windows event log viewer.

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date:  10/23/2006
Time:  8:09:12 AM
User:  N/A
Computer: COMPUTER
Description:
Faulting application MESMTPC.exe, version 1.0.0.21, faulting module mclsp.dll, version 8.1.0.133, fault address 0x00003a4e.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 4d 45 53   ure  MES
0018: 4d 54 50 43 2e 65 78 65   MTPC.exe
0020: 20 31 2e 30 2e 30 2e 32    1.0.0.2
0028: 31 20 69 6e 20 6d 63 6c   1 in mcl
0030: 73 70 2e 64 6c 6c 20 38   sp.dll 8
0038: 2e 31 2e 30 2e 31 33 33   .1.0.133
0040: 20 61 74 20 6f 66 66 73    at offs
0048: 65 74 20 30 30 30 30 33   et 00003
0050: 61 34 65                  a4e 

CAUSE

A McAfee .dll that runs on the network layer is conflicting with the MailEnable SMTP service. The most likely reason for the crash is because the .dll may be used for the various real time scanning options used by the McAfee application e.g real time scanning, email scanning etc.. 

RESOLUTION

Disable all McAfee scanning services.

WORKAROUND

Exclude the MailEnable folders from the scanning services if configurable. If exclusions are not configurable within the McAfee application then the services will need to be disabled to avoid the SMTP crashes.



Product:MailEnable (ME-Any Pro-Any Ent-Any)
Category:Environment
Module:SMTP
Keywords:Mcafee SMTP crash mc afee crashing intermittent intermittantly antivirus anti
Class:INT: Product Integration
Revised:Wednesday, May 4, 2016
Author:
Publisher:MailEnable