Web mail error - Address Resolution Problem


SYMPTOMS

When forwarding or sending a message in web mail, the client does not recognize any of the recipient addresses entered. The following error message is displayed:

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Address Resolution Problem

The message you attempted to send did not have any valid recipients.
You must specify at least one recipient to a mail message.
Please click on the 'Continue' button to modify the recipients of the message.

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CAUSE

The cause of this problem is related to permission deficiencies on the MailEnable directory structure for the IME_ADMIN account.  This does not allow the addresses to be written into the newly created message.

RESOLUTION

Execute [Start->RUN->MEinstaller.exe] and execute the first three options regarding permissions, selecting a matching complex password for each.  For more information on the MEInstaller utility please see Article ME020314

If running the MEInstaller utility does not resolve the issue, then configure the IME_ADMIN account to have full control access to the MailEnable directory structure and propagate this setting down the tree to all sub folders and files.

MORE INFORMATION

Using the MEInstaller utility: Article ME020314



Product:MailEnable (Pro-Any Pro-1.X Ent-Any Ent-1.X)
Category:Configuration
Article:ME020461
Module:SPAM
Keywords:Web,mail,Error,Address,Resolution,Problem,valid,recipients
Class:PRB: Product Problem or Issue
Revised:Wednesday, May 4, 2016
Author:
Publisher:MailEnable