How to prevent auto responders actioning on mail destined for the mailbox junk e-mail folder


SYMPTOMS

How to prevent a MailEnable server sending auto responders to messages that have been marked as spam.

CAUSE

When a message is delivered to a mailbox that has an auto responder configured, the auto responder is actioned on all messages.  The post office connector does not distinguish which folder messages are destined for (e.g. junk mail) therefore, all mail received is auto-responded to.

Note: List server and system generated messages are not auto-responded to.

SOLUTION

The solution to prevent auto responders actioning on mail destined for the Junk E-Mail folder is to create a registry key, the steps to complete this are outlined below;

1. Backup the registry

2. Create the following registry key with a value of 0 - HKeyLocalMachine->Software->MailEnable->MailEnable->Connectors->SF->Auto Respond To Junk Mail



Product:MailEnable (ME-2.X Pro-Any Pro-2.X Ent-Any Ent-2.X)
Category:Configuration
Article:ME020481
Module:POC
Keywords:auto,responder,response,Junk,E-Mail,email,e-mail,responders
Class:HOWTO: Product Instructions
Revised:Wednesday, May 4, 2016
Author:
Publisher:MailEnable