ME020491 - BUG: When installing MailEnable with an administrator account I get error - You do not have access to make the required system configuration modifications. Please rerun this installation from and administrators account. The specified service already exists


SYMPTOMS

When upgrading or installing MailEnable the installer using an administrator account the installer stops half way through and shows error, "You do not have access to make the required system configuration modifications.  Please rerun this installation from an administrators account.  (MailEnable [ServiceName] Service) The specified service already exists." When I hit "OK" it quits the installation. 

CAUSE

The service or path to the service is locked and not able to be updated by the installer.

RESOLUTION

1.  Reboot the server as this may clear the registry of any temporary path service locations.

2.  Stop and disable any antiv virus or firewall programs on the server and then try again.

MORE INFORMATION

[Optional: List here any additional information relating the problem, eg any additional KB articles]

REFERENCES

[Optional: List here any external references (eg: Microsoft website)]



Product:MailEnable (All Versions)
Category:Installation
Module:Installer
Keywords:install error rerun modifications installer specified service already exists
Class:BUG: Product Defect/Bug
Revised:Wednesday, May 4, 2016
Author:
Publisher:MailEnable