ME020501 - PRB: Cannot see or select web mail version components within the Plesk control server components page.


SYMPTOMS

Cannot see Webmail version 3 within the Plesk control panel components page or cannot select the MailEnable web mail option within Plesk because it is greyed out.

CAUSE

Plesk control panel components page is not refreshing and does not recognize the new Webmail interface. 

RESOLUTION

Within the Plesk control panel:

 

  • Click on "Server -> Components Management".
  • Click on the "Refresh" button

     

    If this does not work then complete the following:

     

  • Click on "Server -> Components Management".
  • Click on the "Webmail" link within the next Plesk Components Management screen.
  • Click on and remove the tick under the Web Mail section for "Horde IMP H3 (4.1.6)" or any other non MailEnable web mail that may be selected.  If the tick is not visible in the Horde option then place one there and then click [OK],  this will refresh the screen in the same way and reload MailEnable web mail making it an available option.
  • Click [OK] in the bottom right hand corner of this screen this will refresh the screen and reload the web mail components and then allow the selection of the MailEnable Web Client
  • Select the MailEnable Web Client and then click [OK] in the bottom of the screen to accept.


  • Product:MailEnable (Pro-Any Ent-Any)
    Category:Configuration
    Module:WebMail
    Keywords:Plesk control panel Webmail version 3
    Class:PRB: Product Problem or Issue
    Revised:Wednesday, May 4, 2016
    Author:
    Publisher:MailEnable