ME020519 - PRB: The Outlook Synchronization utility toolbar button is not visible within Outlook.


SYMPTOMS

The Microsoft Outlook Synchronization utility toolbar button is not visible within Microsoft Outlook.

CAUSE

MESync.dll has not been correctly added as an Microsoft Outlook COM plug-in.

RESOLUTION

Microsoft Outlook 2007:

  • In the top menu select: "Tools" > "Trust Center", this will display the "Trust Center" window.
  • Select "Add-ins" from the list on the left, this will list all the "Add-ins" in Outlook.
  • The sync utility will be listed as "MailEnable Synchronization Add-In".
  • Click on the "Go" button at the bottom of the window, next to the "Manage: COM Add-ins".
  • In the "COM Add-ins" window locate the "MailEnable Synchronization Add-In" and click on it to highlight the selection.  
  • Click on the "remove" button
  • Re-install the latest MESync utility located at the following link: http://www.mailenable.com/download.asp

Microsoft Outlook 2000/2002/2003:

  • In the top menu select:  "Tools" > "Options", and in the "Options" window navigate to the "Other tab".
  • Next click on "Advanced Options", and then click "COM Add-Ins".
  • In the "COM Add-ins" window locate the "MailEnable Synchronization Add-In" and click on it to highlight the selection.  
  • Click on the "remove" button
  • Re-install the latest MESync utility located at the following link: http://www.mailenable.com/download.asp


Product:MailEnable (ME-Any Pro-Any Ent-Any)
Category:Environment
Module:Other
Keywords:Outlook Synchronization MESYNC COM add in sync
Class:PRB: Product Problem or Issue
Revised:Wednesday, May 4, 2016
Author:
Publisher:MailEnable