When accessing webmail, folders are not seen, or
messages retrieval dialog continually displays, or the user is logged
Under low memory conditions, the webmail interface may have some of its cache purged, which can cause it not to recognise the user and block certain actions.
Add the following to the web.config file of MailEnable webmail under the system.web section located in the following MailEnable installation path: Mail Enable\BIN\NetWebmail
<cache disableMemoryCollection = "true"
disableExpiration = "false"
privateBytesLimit = "0"
percentagePhysicalMemoryUsedLimit = "90"
privateBytesPollTime = "00:02:00"/>
|Keywords:||memory web mail cache folders logged out|
|Class:||PRB: Product Problem or Issue|
|Revised:||Wednesday, May 4, 2016|