ME020545 - PRB: Web mail icons do not show or users cannot log into web mail


SYMPTOMS

There are no graphics show on the webmail login screen (users may see a red cross indicating the images cannot be accessed). Also, users may not be able to log into webmail.

CAUSE

IIS Static Content not enabled in IIS. When this is disabled, IIS is not able to deliver static content such as images and Javascript files, which the webmail requires.

RESOLUTION

Under the web server roles under Common HTTP Features, ensure that the "Static Content" role service is installed.

 



Product:MailEnable
Category:Environment
Module:WebMail
Keywords:static icons missing icons graphics login images
Class:PRB: Product Problem or Issue
Revised:Wednesday, May 4, 2016
Author:
Publisher:MailEnable