ME020585 - HOWTO: How to enable higher debug log level for MailEnable services.


SUMMARY

There are various options that services perform which are not logged within the services debug log file therefore this article explains how to enable higher debug log level for various MailEnable services, agents and connectors.

DETAIL

Debug log level for the MailEnable SMTP connector:

  1. Open Microsoft Windows "regedit".
  2. Navigate to the following MailEnable registry branch:

32bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Mail Enable\Mail Enable\Connectors\SMTP

64bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Mail Enable\Mail Enable\Connectors\SMTP

  1. Create a new DWORD key named: Debug Logging Level
  2. Set the decimal value to: 10
  3. Close "regedit"
  4. Restart the SMTP connector

Debug log level for the MailEnable POP service:

  1. Open Microsoft Windows "regedit".
  2. Navigate to the following MailEnable registry branch:

32bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Mail Enable\Mail Enable\Services\POP

64bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Mail Enable\Mail Enable\Services\POP

  1. Create a new DWORD key named: Debug log level
  2. Set the decimal value to: 10
  3. Close "regedit"
  4. Restart the POP service

Debug log level for the MailEnable IMAP service:

  1. Open Microsoft Windows "regedit".
  2. Navigate to the following MailEnable registry branch:

32bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Mail Enable\Mail Enable\Services\IMAP

64bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Mail Enable\Mail Enable\Services\IMAP

  1. Create a new DWORD key named: Debug log level
  2. Set the decimal value to: 10
  3. Close "regedit"
  4. Restart the IMAP service

Traffic Logging for MailEnable IMAP service:

  1. Open Microsoft Windows "regedit".
  2. Navigate to the following MailEnable registry branch:

32bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Mail Enable\Mail Enable\Services\IMAP

64bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Mail Enable\Mail Enable\Services\IMAP

  1. Create a new DWORD key named: PreLog Inbound Requests
  2. Set the value to: 1
  3. Close "regedit"
  4. Restart the IMAP service

Debug log level for the MailEnable Synchronization (HTTPMail) service:

  1. Open Microsoft Windows "regedit".
  2. Navigate to the following MailEnable registry branch:

32bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Mail Enable\Mail Enable\Services\HTTPMAIL

64bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Mail Enable\Mail Enable\Services\HTTPMAIL

  1. Create a new DWORD key named: Debug logging level
  2. Set the decimal value to: 10
  3. Close "regedit"
  4. Restart the Synchronization service

Debug log level for the MailEnable Postoffice connector:

  1. Open Microsoft Windows "regedit".
  2. Navigate to the following MailEnable registry branch:

32bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Mail Enable\Mail Enable\Connectors\SF

64bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Mail Enable\Mail Enable\Connectors\SF

  1. Create a new DWORD key named: Debug log level
  2. Set the decimal value to: 10
  3. Close "regedit"
  4. Restart the Postoffice connector

Debug log level for the MailEnable MTA agent:

  1. Open Microsoft Windows "regedit".
  2. Navigate to the following MailEnable registry branch:

32bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Mail Enable\Mail Enable\Agents\MTA

64bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Mail Enable\Mail Enable\Agents\MTA

  1. Create a new DWORD key named: Debug logging level
  2. Set the decimal value to: 10
  3. Close "regedit"
  4. Restart the MTA

Debug log level for the MailEnable Management service:

  1. Open Microsoft Windows "regedit".
  2. Navigate to the following MailEnable registry branch:

32bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Mail Enable\Mail Enable\Services\Administration

64bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Mail Enable\Mail Enable\Services\Administration

  1. Create a new DWORD key named: Debug logging level
  2. Set the decimal value to: 10
  3. Close "regedit"
  4. Restart the Management service

Debug log level for the Store component:

  1. Open Microsoft Windows "regedit".
  2. Navigate to the following MailEnable registry branch:

32bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Mail Enable\Mail Enable\

64bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Mail Enable\Mail Enable\

  1. Create a new DWORD key named: Store Debug Log Level
  2. Set the decimal value to: 10
  3. Close "regedit"
  4. Restart the MailEnable services
  5. Log information regarind store problems will be written to the Windows Application Log, accessible from the Windows Event Viewer. You should only enable this when directed to by support staff.

 



Product:MailEnable (All Versions)
Category:Configuration
Module:General
Keywords:log level debug logging troubleshooting services
Class:HOWTO: Product Instructions
Revised:Wednesday, May 4, 2016
Author:
Publisher:MailEnable