MailEnable installer crashes when performing a clean install or upgrade.


SYMPTOMS

When running the MailEnable installer the following crash event is logged within the Windows event log:

  Problem Event Name:                     APPCRASH

  Application Name:                          GLB3666.tmp

  Application Version:                       9.72.0.0

  Application Timestamp:                  3bd86c3f

  Fault Module Name:                       kernel32.dll

  Fault Module Version:                    6.1.7601.23714

  Fault Module Timestamp:               58bf87ba

  Exception Code:                            c0000005

  Exception Offset:                           00032a9d

  OS Version:                                  6.1.7601.2.1.0.274.10

  Locale ID:                                     2070

  Additional Information 1:                 280e

  Additional Information 2:                 280ec38080dbdc7c46805c2a155fcc21

  Additional Information 3:                 256d

  Additional Information 4:                 256db0f9809ed0330d37e2ddb9c46b60

CAUSE

The Windows environment variable PATH is too large or may contain invalid characters.

RESOLUTION

The solution is to temporarily reduce the environment variable path and only leave the MailEnable environment variable path. To do this follow the steps below:

  • Navigate within Windows Control Panel to: Control Panel > All Control Panel Items > System
  • Click on "Advanced system settings".
  • Next click on "Environment Variables..." button.
  • Within the "System Variables" list locate "Path" and double click to open.
  • Copy all the "Variable Value" field and paste into Windows Notepad (Save the file for backup).
  • Delete the "Variable Value" field and only leave the MailEnable paths. Default paths are: 32Bit OS (C:\Program Files\Mail Enable\BIN and C:\Program Files\Mail Enable\BIN64), 64Bit OS (C:\Program Files (x86)\Mail Enable\BIN and C:\Program Files (x86)\Mail Enable\BIN64).
  • Click OK and you should now be able to run the installer and perform the installation of MailEnable.
  • Once the installation has completed copy the "Variable value" path you copied to Notepad back to the "Variable Value" path within the Windows environment variable PATH.


Product:MailEnable (All Versions)
Article:ME020664
Module:Installer
Keywords:
Class:PRB: Product Problem or Issue
Revised:Thursday, April 20, 2017
Author:
Publisher:MailEnable