SUMMARY
How to debug the antivirus filtering and how to use the MTA agent in debug mode.
DETAIL
The best way
to determine exactly what
is occurring with respect to antivirus filtering is to run the Mail Transfer Agent in
debug mode. Mail services can be run interactively in debug mode allowing
debug messages to be written to the screen. This is particularly useful in
diagnosing issues with command line virus scanners called by the MailEnable Mail Transfer Agent.
The following instructions
outline how to run the Mail Transfer Agent in debug mode:
1. Stop the MailEnable
Mail Transfer Agent Service either using the Windows Service Control Manager
or the MailEnable Administration Program.
2. Open the regedit and navigate to
the HKEY_LOCAL_MACHINE\SOFTWARE\MailEnable\MailEnable\Agents\MTA\Debug Enabled
key.
3. Set the value of this key to 2 (this tells the server to write debug
messages to the console rather than to a file).
4. Open the regedit and
move to the HKEY_LOCAL_MACHINE\SOFTWARE\MailEnable\MailEnable\Agents\MTA\Activity
Log Enabled key.
5. Set the value of this key to 2 (this tells the server to
write debug messages to the console rather than to a file).
6. Then, run the
Windows command prompt and type in the following commands.
cd
\Program Files\Mail Enable\Bin
MEMTA -debug
6.
Send some test messages through the server and monitor the output. The command
line anti-virus application should initialise and check the messages.
7. Use
Control-C to stop the service once some test messages have been sent through the
server.
8. When the debug session has completed, close the
console window.
9. Make sure that the
registry keys specified in steps 1 and 3 are set back to 1 when finished with
debug mode.
10. Start the MailEnable Mail
Transfer Agent Service either using the Windows Service Control Manager or the
MailEnable Administration Program.
MORE INFORMATION
How does antivirus filtering work and how to
configure it?: Article ME020056
How to configure MailEnable's
antivirus plug-in:
Article ME020199
Testing MailEnable anti-virus: Article ME020085 | 
